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Care Coordination Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Prestige Nursing & Care Full time

Job Title: Care Coordination Specialist
Location: Edinburgh
Salary: £23,100pa
Hours: Full-time, Monday to Friday – 9am to 5pm with flexibility (plus on-call expectations)

Life at Prestige:

At Prestige, our mission revolves around enhancing the lives of those we serve. As a Care Coordination Specialist, you will thrive in a vibrant organization that prioritizes the well-being of individuals.

With over 75 years of experience in home care, Prestige Nursing & Care operates 30 local offices across the UK, dedicated to delivering exceptional, tailored, and specialized services to our clients.

Your Role at Prestige:

We are seeking a proactive Care Coordination Specialist with robust planning and scheduling expertise, complemented by a flexible and positive mindset, to join our dynamic team.

You will collaborate closely with your Branch Manager to ensure that essential business and compliance objectives are achieved.

As we focus on sustainable growth, this position offers ample opportunities to contribute to the organization's success.

The primary responsibility of the Care Coordination Specialist is to advocate for Prestige Nursing & Care while ensuring that the deployment of nursing and care resources is optimized and aligned with client needs, adhering to established quality, compliance, and safety standards.

Your success in this role will be evaluated based on:

  • Efficient shift scheduling and proactive planning to guarantee all clients are matched with appropriate frontline staff.
  • Identifying opportunities for business expansion.
  • Building strong relationships with frontline colleagues.
  • Meeting business performance indicators.

Key Responsibilities:

  • Ensure daily coverage for all client visits.
  • Organize quality assessments for Field Care Supervisors & Field Care Managers.
  • Collaborate with Branch Nurses to support the evaluation, training, and competencies of complex care packages.
  • Deliver outstanding customer service to both internal and external stakeholders.
  • Communicate effectively with various healthcare professionals, social workers, and case managers.
  • Maintain compliance with all operational systems and procedures.
  • Take ownership of your area and work collaboratively with other care coordinators to ensure care coverage.
  • Keep frontline colleagues informed about changes in client needs.
  • Foster strong relationships with existing clients and colleagues.
  • Identify new business opportunities to support growth alongside the Branch Manager.
  • Collaborate with multidisciplinary health teams to maximize client care opportunities.
  • Ensure the effective placement of frontline staff to meet client requirements.
  • Prepare reports as needed.
  • Participate in the on-call rota and provide weekend cover as required.

General Responsibilities:

  • Assist with daily team responsibilities as needed.
  • Champion internal customer service.
  • Undertake any other reasonable tasks as directed by your manager.

Skills and Qualifications:

  • Confident in promoting the branch.
  • Self-motivated and proactive.
  • Proficient in computer applications.
  • Passionate about driving excellence in care.
  • Exceptional organizational skills.
  • Understanding of target setting and performance metrics.
  • Ability to build key relationships effectively.
  • Attention to detail and awareness of current market trends.
  • Capacity to manage change effectively.
  • Commitment to equal opportunities and diversity.
  • Alignment of personal and organizational values.
  • Demonstration of behaviors consistent with Prestige Nursing & Care values.

What We Offer:

  • Competitive salary.
  • 28 days of annual leave (including Bank Holidays), increasing annually up to a maximum of 33 days over five years of service.
  • An additional day off for your birthday.
  • Blue Light Card benefits.
  • Referral opportunities through the Care Friends mobile app.
  • Cycle to Work scheme for eligible colleagues.
  • Long Service Awards.
  • Workplace Pension scheme.
  • Employee Assistance Programme (EAP) providing 24/7 confidential support.
  • Family-friendly benefits designed to offer additional support and flexibility.
  • Annual leave purchase scheme.
  • Supportive work environment with ongoing learning and development opportunities.
  • A friendly, agile, and flexible workplace culture.

Please Note:

In accordance with regulatory requirements, we will conduct Enhanced DBS/PVG checks, Right to Work verification, and reference checks as part of our recruitment process.

All clients are entitled to receive care in a safe, fair, and balanced manner. Prestige Nursing & Care is committed to promoting Equal Opportunities and addressing any discriminatory practices.

We reserve the right to close this position early.

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