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Quality Assurance Specialist

2 months ago

Nottingham, United Kingdom Tate Full time

Job Summary:

Tate is seeking a dedicated Quality Assurance Administrator to join our team to help maintain and elevate quality standards within a dynamic, growing organisation.

This role involves overseeing the quality of services, ensuring that customer interactions lead to positive outcomes, and driving continuous improvement across all processes.

The ideal candidate will be proactive, detail-oriented, and passionate about creating a culture of excellence.

Key Responsibilities:

  • Investigate and resolve quality-related issues by diagnosing root causes and developing effective solutions in collaboration with key stakeholders.
  • Continuously identify and implement improvements to existing quality assurance processes, working closely with different teams to enhance efficiency and maintain high standards.
  • Develop, refine, and uphold quality assurance procedures, ensuring alignment with industry standards and organisational objectives.
  • Partner with the customer service team and other departments to cultivate a collaborative environment where quality is a collective priority.
  • Mentor team members, sharing expertise in quality standards and supporting their professional growth.
  • Maintain accurate records of quality findings and ensure timely resolution of any identified issues.
  • Create and maintain clear, comprehensive quality assurance documentation to support transparency and accessibility for all stakeholders.
  • Design and implement training programs to ensure all staff are knowledgeable and committed to quality standards.
  • Prepare detailed reports on quality metrics, highlight non-conformance issues, and ensure adherence to industry regulations and internal policies.

Requirements:

  • At least 2 years of experience in a quality assurance role, with demonstrable contributions to process improvement.
  • Background in financial services, particularly in high-cost, short-term credit.
  • Strong time management skills with the ability to multitask and complete tasks to a high standard.
  • Openness to change and a passion for challenging assumptions and thinking creatively.
  • Excellent verbal and written communication skills, with the ability to effectively highlight developments or issues.
  • Team-oriented mindset and a willingness to work closely with colleagues.
  • Flexibility to adapt as the role and business needs evolve.
  • Strong attention to detail and active listening skills.
  • A positive attitude and a commitment to delivering high-quality work.