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Patient Access Clerk

2 months ago


Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time
Job Overview

We are seeking a highly motivated and enthusiastic individual to join our administration team working in a friendly, positive and supportive environment within the Cancer Directorate. The available post will be based at the Sussex Cancer Centre in Brighton.

Job Summary

The successful candidate will be responsible for supporting the administration services to include haematology appointments and reception areas. This will involve processing referrals, managing outpatient waiting lists, and ensuring compliance with Trust Patient Access Policy and national guidelines.

Main Responsibilities
  • Process referrals and ensure they are actioned in a timely manner in accordance with Trust Patient Access Policy and national guidelines.
  • Manage outpatient waiting lists and ensure that patients are booked within the specified timeframe.
  • Ensure that all outpatient referral letters are entered on to the appropriate outpatient waiting list within one working day of receipt.
  • Be responsible for cancelling outpatient/planning clinics due to clinician's leave and ensure appointments are rescheduled following Trust Patient Access Policy.
  • Ensure that patient medical records are prepared and delivered to the health professional promptly for the patient's attendance within the service.
  • Ensure that all work related to patients accessing oncology services is in total compliance with Trust Patient Access Policy.
Person Specification

We are looking for an individual with substantial experience of admin/clerical work, experience of working with the general public, and computer literacy with knowledge of Microsoft products to include Word & Excel. The successful candidate will also have the ability to handle complex enquiries from patients, work unsupervised, plan, prioritise and manage own workload.

Equality, Diversity and Inclusion

We are committed to promoting equality, diversity and inclusion in our workplace. We welcome applications from individuals who can demonstrate their ability to champion diversity and undertake their own development to improve understanding of equalities issues.