Retail Complaint Resolution Specialist

1 day ago


Leicester, Leicester, United Kingdom NEXT Full time
{"Job Title: Retail Complaint Handler

Job Summary:

We are seeking a skilled Retail Complaint Handler to join our team at NEXT. As a key member of our Customer Escalations Team, you will be responsible for investigating customer complaints, liaising with various areas of the business, and achieving resolutions within agreed timescales.

Key Responsibilities:

  • Investigate customer complaints and identify root causes
  • Liaise with internal teams to resolve issues
  • Communicate with customers to achieve satisfactory outcomes
  • Plan and prioritize workloads to meet deadlines
  • Work collaboratively with colleagues to achieve team goals

Requirements:

  • Previous experience in customer service and complaint handling
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Self-motivated and enthusiastic with a can-do attitude
  • High level of attention to detail

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to make a real difference to our customers' experiences

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering excellent service, please press the apply button to start your application. We look forward to hearing from you



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