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Charity Operations Coordinator
2 months ago
Position Overview
This role presents an excellent opportunity to contribute to a growing charitable organization, focusing on the development and execution of systems and protocols aimed at enhancing operational efficiency and ensuring effective organization. The London Ambulance Charity is experiencing an increase in annual revenue and has a proactive approach to fundraising and garnering support from various stakeholders.
Key Responsibilities
The Charity Operations Coordinator serves as a vital connection between the NHS charity and the personnel and volunteers associated with the London Ambulance Service. The individual in this position will oversee a broad spectrum of administrative tasks and coordination efforts for the Charity. Responsibilities include leading, planning, and executing specific projects, collaborating internally with Charity Champions throughout the organization, and assisting with events organized by the charity.
The primary aim of this role is to provide program and project assistance to the broader team, ensuring the Charity meets its internal and external goals. The successful candidate will need to demonstrate initiative, prioritize tasks effectively, and be skilled in establishing organizational processes and procedures to optimize resource utilization.
About the Organization
The London Ambulance Service Charitable Fund is the official registered NHS charity dedicated to raising voluntary funds to support one of the busiest ambulance services in the UK. The Charity is committed to generating essential resources that enhance the London Ambulance Service, facilitating initiatives that extend beyond what is achievable through government funding alone.
Serving a vibrant and diverse metropolis, the London Ambulance Service is the busiest ambulance service in the UK, managing millions of emergency calls annually and providing a 24-hour NHS 111 Integrated Urgent Care Service across various regions.
With a workforce of over 9,000 individuals, the organization is dedicated to addressing the health needs of more than 8 million residents, workers, and visitors in the capital.
The Charity collaborates closely with NHS partners and is commissioned by multiple clinical commissioning groups for its specialized services, positioning itself uniquely to lead in the integration of emergency and urgent care across the city.
Job Duties
- Provide administrative assistance to the Head of Charity and the broader charity team, including the Director of Communications during their absence.
- Facilitate the Charity Operational Group meetings, which include Directors, senior Finance personnel, patient representatives, union representatives, and Charity and Wellbeing staff, by taking minutes, producing action items, and distributing agendas.
- Cultivate relationships and collaborate with staff and volunteers across the Service to garner support for charity events and fundraising campaigns.
For further details, please refer to the complete Job Description.
Candidate Profile
Qualifications
Essential
- A-level education in finance/business studies and/or social sciences or an equivalent diploma-level qualification along with relevant experience.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, mail merge, and standard keyboard skills.
Experience
Essential
- Extensive experience working within the NHS or a similar large organization.
- Significant experience in a dynamic charity or third sector environment.
- Proven experience in creating and managing spreadsheets, databases, and/or CRM systems for budget management and communications.
- Experience in delivering high-quality customer service.
Knowledge
Essential
- In-depth knowledge and experience with online donation platforms.
- Strong planning and time management skills, with a track record of meeting deadlines.
- Familiarity with database usage.
- Excellent interpersonal skills, capable of communicating clearly and professionally with individuals at all levels, both verbally and in writing.
