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Operations Director
2 months ago
Job Title: Operations Director
Job Summary:
NTER TALENT is seeking an experienced Operations Director to lead our facilities management team in the Coventry/Warwickshire area. As a key member of our management team, you will be responsible for ensuring the professional management of customer sites for the services we provide.
Key Responsibilities:
- Staff Management: Responsible for managing, evaluating, motivating, and monitoring staff performance using leadership principles.
- Financial Management: Work to a strict department budget to deliver outstanding, but efficient performance in your areas of responsibility.
- Revenue Growth: Help achieve and exceed revenue targets by cross-selling additional services.
- Contract Management: Help achieve and exceed contract profit targets through meticulous financial control of spending.
- New Business Development: Develop new business that supports the department's strategic growth.
- Team Management: Deliver effective team management, coordinating multiple resources across varying locations. Lead and motivate field-based teams in your area of responsibility to ensure efficient operations for our customers.
- Quality Assurance: Demonstrate and implement robust practices that are proportionate and in line with the company's policies and procedures, with the support of People & Practices and HSEQ.
- Customer Satisfaction: Work in collaboration with the Senior Operations Manager to ensure ultimate customer satisfaction.
- Training and Development: Recruit, onboard, and train new starters, providing them with the best possible knowledge to excel in their roles.
- Health and Safety: Comply with current Health & Safety Regulations, policies, including lawful insurance provisions, and assist in the implementation of new systems.
- Problem-Solving: Initiate and develop positive solutions to any challenges.
- Administrative Tasks: Ensure scheduling, wages, and budgets are processed correctly and in line with management instruction.
- Contract Implementation: Assist with the implementation of new contracts by leading the implementation project as directed by the Senior Operations Manager and/or assist with the handover of contracts to a new supplier.
Candidate Requirements:
- Experience: Experience in managing people and staff.
- Qualifications: ILM L3 desirable.
- Health and Safety: IOSH Managing Safety required within the first 12 months, and you must demonstrate exemplary knowledge of Health & Safety in the workplace.
- Technical Skills: Thorough knowledge and competence in O365.
- Cleaning Processes: Excellent understanding of cleaning processes and systems.
- Communication: Ability to communicate with clients both through appropriate face-to-face relations and via textual communications.
What's in it for you?
- Competitive Salary: Competitive salary range of £37,000 + Car Allowance and bonus.
- Opportunity: Opportunity to work with a market-leading facilities services business.
- Career Growth: Career growth and development prospects.
- Supportive Environment: A supportive and collaborative work environment.
- Impact: The chance to make a real impact on facility cleanliness and safety.
