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Infrastructure Support Engineer
2 months ago
About the Role
We are seeking a highly skilled IT Operations Engineer to join our team at bet365. As an IT Operations Engineer, you will play a critical role in ensuring the smooth operation of our production IT service, comprising all customer-facing products and critical internal business systems.
Main Responsibilities
- Maintain vigilant monitoring of early warnings raised via the Network Operations Centre, ensuring that alerts are handled in accordance with agreed policies in a timely and efficient manner.
- Respond to, investigate, escalate, and resolve incidents and changes that affect the business, ensuring minimal disruption to our services.
- Complete daily tasks to ensure production systems are functioning correctly, identifying and addressing any issues promptly.
- Communicate effectively with senior managers and stakeholders when dealing with escalated issues, providing clear and concise updates on the status of incidents.
- Log requests for change and incidents in the Remedy ticketing system, ensuring accurate and timely recording of all activities.
- Measure the impact of system, policy, or procedural changes and provide prompt and accurate feedback to inform future improvements.
- Coordinate planned maintenance work, checking for scheduling clashes for all high-risk changes, and ensuring that all necessary stakeholders are informed.
- Disable, enable, retract, and re-advertise services to facilitate planned maintenance, minimizing downtime and disruption to our services.
- Act as the first point of contact for the production IT service and associated infrastructure for internal departments and senior members of staff, providing expert guidance and support as needed.
Requirements
- Strong interpersonal and customer service skills, with the ability to communicate effectively with stakeholders at all levels.
- Excellent analytical and troubleshooting skills, with high attention to detail and the ability to work under pressure.
- Proactive and self-motivated, with the ability to work unsupervised and make decisions in a fast-paced environment.
- Quick learner with a willingness to learn new skills and adapt to changing technologies and processes.
- Working knowledge of computer networking and Cisco technologies, as well as experience working with and troubleshooting Windows Server and Linux operating systems.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and fast-paced environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
