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Café Service Associate

2 months ago

Rhosybol, United Kingdom The National Trust Full time

Café Service Associate - Isle of Anglesey

Overview

The National Trust is celebrated for its exceptional culinary offerings and hospitality. Operating numerous cafés, tea-rooms, and dining establishments across England, Wales, and Northern Ireland, we invite you to become part of our team. We are in search of a Café Service Associate who will play a vital role in enhancing the visitor experience and contributing to memorable outings. Given the rural setting of this position, please consider your transportation options before applying.

Benefits: We prioritize your well-being and aim to support you in various aspects of life, including financial savings, shopping discounts, and achieving a healthy work-life balance. Please review our benefits package below for more details.

Working Hours: This position is hourly paid and offered on a fixed-term basis. While we strive to provide a consistent schedule, flexibility is essential as adjustments may be necessary to meet business needs. Weekend and Bank Holiday work will be required, but there are no evening or split shifts.

Compensation: £11.50 per hour.

Contract Duration: Fixed Term Contract

Work Environment

To gain insight into the experience of working within our food and beverage team, we encourage you to view our informative video.

Key Responsibilities

As a Café Service Associate, your primary focus will be on front-of-house operations, engaging directly with customers. You will warmly welcome and attend to all visitors at the café. With a passion for customer service, a proactive attitude, and a commitment to excellence, you will ensure that every guest enjoys their time with us. This is a dynamic environment that requires strong teamwork and adaptability.

Your role will involve understanding customer needs, providing assistance, and making thoughtful recommendations. You will maintain high standards in food and beverage preparation and presentation. Attention to detail is crucial, ensuring that all displays and signage are accurate and visually appealing. Occasionally, you may assist the kitchen team with food preparation.

We will provide you with a comprehensive induction tailored to your role, along with training in food safety and allergens, as well as any necessary mentoring to support your development. Opportunities for further professional training and growth are available if desired.

Candidate Profile

No prior experience is required, but we welcome applications from individuals who are:

• Comfortable working collaboratively or independently.
• Personable and dedicated to delivering outstanding service.
• Eager to learn and grow in a supportive environment.

Our Commitment

The National Trust embodies the principle of 'For everyone, for ever.' We are dedicated to fostering an inclusive culture where all individuals feel a sense of belonging. It is essential that our workforce reflects the diversity of the communities we serve. We embrace and value differences, ensuring that everyone feels welcome in our teams.

Benefits Package

• Comprehensive pension scheme of up to 10% of basic salary
• Complimentary access to National Trust properties for you, a guest, and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• Electric vehicle lease scheme
• Employee discounts on various services, including gym memberships and shopping
• Generous holiday allowance of up to 32 days based on length of service, plus a holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working arrangements whenever feasible
• Employee assistance program
• Free parking at most National Trust locations