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Store Manager

2 months ago


Swindon, Swindon, United Kingdom REISS Full time

About Reiss

Reiss is a leading luxury fashion brand with a strong presence in the global market. Our continued success is built on our commitment to quality, sustainability, and timeless elegance.

Our Common Purpose

At Reiss, our purpose is to grow our business, understand our customers, and deliver exceptional results. For our retail teams, this means providing outstanding customer service, creating an exceptional store environment, and working together to meet and exceed customer expectations and business goals.

The Role

We are seeking a highly skilled and experienced Store Manager to join our team in Swindon. As a Store Manager, you will be responsible for driving store performance, leading the store team, and delivering exceptional customer experiences.

Key Responsibilities

  • Develop and implement long-term store goals and strategies
  • Manage store operations and performance, ensuring commercial and operational excellence
  • Lead the store team to deliver exceptional customer service, providing a personalized and tailored experience
  • Manage stock levels, making key decisions to minimize loss and maximize sales
  • Ensure promotions, sales, and merchandising instructions are carried out to expected standards
  • Recruit and retain top talent, conducting regular performance reviews and probation reviews

Requirements

  • Previous retail management experience in a similar size operation
  • A passion for premium or luxury product, with a proven track record of increasing overall business performance
  • Exceptional customer service skills, with the ability to lead and motivate a team
  • Strong commercial and product management skills, with the ability to flex between customer service, operational, technical, and visual elements
  • Confidence working under pressure, with the ability to thrive in a fast-paced retail environment
  • Self-motivation, focus, and drive to achieve team and individual goals
  • Excellent people management skills, with the ability to bring out the best in your team
  • Good written and verbal communication skills

What We Offer

  • Seasonal business wear allowance
  • Generous employee discount
  • Rewarding bonus and commission structures
  • Wellbeing and financial support through our Employee Assistance Programme
  • Fully funded health support through our medical cash plan
  • Fitness discounts
  • Family friendly policies, including enhanced parental pay
  • 25 days annual leave
  • Employee referral scheme
  • A bespoke training programme