Head of Compliance Specialist

3 weeks ago


Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Limited Full time
Job Title: Head of Compliance

We are seeking an experienced Head of Compliance to join our team at Willow Resourcing Limited. As a key member of our organization, you will be responsible for designing and implementing a comprehensive compliance strategy that ensures positive customer outcomes are at the core of our business decision-making.

Key Responsibilities:

  • Develop and implement a forward-thinking, comprehensive compliance strategy that aligns with regulatory requirements and industry best practices.
  • Manage a small, dedicated compliance team and oversee the QA and Complaints teams to ensure effective compliance and risk management.
  • Embed and oversee Consumer Duty regulations to ensure consistent fair value, transparent communication, and positive outcomes for all customers.
  • Use MI and data to deliver actionable insights that support business decisions, enhance compliance frameworks, and drive continuous improvement in customer outcomes.
  • Collaborate with cross-functional teams to ensure compliance and risk management are integrated into business operations.

Requirements:

  • Proven experience as a senior compliance specialist within the Financial Services arena, with previous general insurance experience being advantageous but not essential.
  • Strong leadership and team management skills, with the ability to develop and motivate a high-performing compliance team.
  • Excellent communication, negotiating, and influencing skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a hands-on manner, with a strong focus on delivering results and driving continuous improvement.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a market-leading business that is committed to delivering exceptional customer outcomes.
  • A dynamic and supportive work environment that encourages collaboration and innovation.


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