Retail Team Leader

2 months ago

Brighton, Brighton and Hove, United Kingdom SUPERDRY Full time

About the Role

We are seeking a highly motivated and experienced Retail Team Leader to join our team at Superdry. As a Brand Lead, you will be responsible for delivering an exceptional customer experience in store, while also supporting the management team to drive sales and achieve business objectives.

Key Responsibilities

  • Passionately use your local knowledge and sales expertise to deliver a world-class customer experience.
  • Become an expert in our style choices and bring them to life for our consumers.
  • Confidently make important decisions about what's best for our consumers, including taking ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and ensure your store looks amazing.
  • Takes ownership for delivering business objectives set by the Store Leader, coaching the team to deliver retail standards and service expectations.
  • Support with key compliance tasks where needed, including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding KPIs required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done, making a positive impact for your store and feeling proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.

About You

We are looking for someone who is:

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers, with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposed to people management activities.
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively, confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • Loves sharing their passion with other people and acts as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine.

What We Offer

We offer a competitive hourly rate, 20 days holiday plus your birthday day off, a new style-obsessed Superdry wardrobe with our generous clothing allowance, amazing staff discount with up to 50% online and in store, flexible working patterns including 4-day working for full-time (dependent on store availability), style and service obsession fuelled by our awesome training and development, tailored-made induction and onboarding to set you up for success, pension contributions, life assurance, and a chance to work in an inclusive, diverse atmosphere with amazing sustainable premium products.

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