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Retail Store Manager
2 months ago
**Job Title:** Retail Store Manager - Luxury Brand
**Company:** Quest Search and Selection Ltd
**Job Type:** Full-time
**Location:** Outlet
**About the Company:**
We are a leading international premium retailer and brand with over 80 years of experience in Europe and Asia. Our company has a strong presence in the luxury retail market and is known for its high-end products and exceptional customer service.
**Job Summary:**
We are seeking an experienced Retail Store Manager to join our team at our Outlet location. As a Retail Store Manager, you will be responsible for driving sales performance and maximizing profitability through effective management of staff, inventory, and operational expenses.
**Key Responsibilities:**
- **Sales Performance:** Ensure sales targets are achieved within the allocated budget.
- **Inventory Management:** Monitor, collect, and analyze KPIs to identify areas for improvement.
- **Customer Service:** Build customer loyalty by encouraging repeat business and deliver exceptional service.
- **Staff Management:** Recruit, train, coach, and motivate staff to ensure retention.
- **Performance Management:** Measure staff performance and manage disciplinary, capability, and attendance issues.
- **Scheduling:** Schedule staff efficiently within the payroll budget.
- **Stock Control:** Manage stock levels and make key decisions regarding stock control.
- **Loss Prevention:** Accurate pricing of products displayed on the shop floor and minimize losses to meet the company's shrinkage target.
- **Compliance:** Ensure compliance with company operational policies and procedures, including cash handling, opening, and closing, and health and safety.
- **Store Appearance:** Ensure the store is clean and visually appealing to create a customer-friendly environment.
- **Promotions:** Ensure thorough preparation of promotions and suggest visual merchandising adjustments to suit the local customer profile.
**Requirements:**
- **Experience:** Ideally having 2 years' + experience as Store, Deputy or Assistant Manager within premium or luxury retail.
- **Skills:** Excellent communication skills, proficient in computer skills, with competent use of Microsoft Office.
- **Physical Requirements:** Physically fit, with stock areas requiring constant bending and frequent lifting of product up to 15 Kg.
- **Working Hours:** Flexible working hours between 10am - 8pm.
**Benefits:**
- **Monthly Bonus:** Average monthly bonus if the store hits target.
- **Working Hours:** 40 hours per week, over any 5 days.
- **Employee Assistance Programme:** Access to an employee assistance programme.
- **Holiday Allowance:** Generous holiday allowance.
- **Pension:** Company pension scheme.
- **Staff Discount:** Great staff discount.