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Retail Store Manager

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Swindon, Swindon, United Kingdom Quest Search and Selection Ltd Full time
Job Description

**Job Title:** Retail Store Manager - Luxury Brand

**Company:** Quest Search and Selection Ltd

**Job Type:** Full-time

**Location:** Outlet

**About the Company:**

We are a leading international premium retailer and brand with over 80 years of experience in Europe and Asia. Our company has a strong presence in the luxury retail market and is known for its high-end products and exceptional customer service.

**Job Summary:**

We are seeking an experienced Retail Store Manager to join our team at our Outlet location. As a Retail Store Manager, you will be responsible for driving sales performance and maximizing profitability through effective management of staff, inventory, and operational expenses.

**Key Responsibilities:**

  • **Sales Performance:** Ensure sales targets are achieved within the allocated budget.
  • **Inventory Management:** Monitor, collect, and analyze KPIs to identify areas for improvement.
  • **Customer Service:** Build customer loyalty by encouraging repeat business and deliver exceptional service.
  • **Staff Management:** Recruit, train, coach, and motivate staff to ensure retention.
  • **Performance Management:** Measure staff performance and manage disciplinary, capability, and attendance issues.
  • **Scheduling:** Schedule staff efficiently within the payroll budget.
  • **Stock Control:** Manage stock levels and make key decisions regarding stock control.
  • **Loss Prevention:** Accurate pricing of products displayed on the shop floor and minimize losses to meet the company's shrinkage target.
  • **Compliance:** Ensure compliance with company operational policies and procedures, including cash handling, opening, and closing, and health and safety.
  • **Store Appearance:** Ensure the store is clean and visually appealing to create a customer-friendly environment.
  • **Promotions:** Ensure thorough preparation of promotions and suggest visual merchandising adjustments to suit the local customer profile.

**Requirements:**

  • **Experience:** Ideally having 2 years' + experience as Store, Deputy or Assistant Manager within premium or luxury retail.
  • **Skills:** Excellent communication skills, proficient in computer skills, with competent use of Microsoft Office.
  • **Physical Requirements:** Physically fit, with stock areas requiring constant bending and frequent lifting of product up to 15 Kg.
  • **Working Hours:** Flexible working hours between 10am - 8pm.

**Benefits:**

  • **Monthly Bonus:** Average monthly bonus if the store hits target.
  • **Working Hours:** 40 hours per week, over any 5 days.
  • **Employee Assistance Programme:** Access to an employee assistance programme.
  • **Holiday Allowance:** Generous holiday allowance.
  • **Pension:** Company pension scheme.
  • **Staff Discount:** Great staff discount.