Customer Care Team Leader
2 days ago
Are you an experienced customer service leader looking for a new challenge? We have an exciting opportunity for a Customer Care Team Leader to join our Contact Centre team at Utilita.
About the RoleAs a Customer Care Team Leader, you will be responsible for delivering exceptional customer service to our prepayment customers. You will lead a team of customer service representatives and ensure that company policies and procedures are adhered to at all times.
Key Responsibilities- Lead a team of customer service representatives to deliver exceptional customer service
- Ensure company policies and procedures are adhered to at all times
- Manage customer complaints and issues in a professional and timely manner
- Develop and implement training programs to improve customer service skills
- Monitor and analyze customer feedback to identify areas for improvement
We offer a competitive salary, bonus scheme, and a range of benefits including:
- Bonus scheme based on personal and business performance
- Structured career progression opportunities
- Access to 25 days annual leave plus bank holidays
- Wellbeing resources through our partnered Unmind App
- Healthcare scheme including dental, eye care, and health consultations
- Employee Assistance Programme with dedicated GP line and counselling support
- Exclusive packages including discounts on home Sky TV and broadband packages
- Death in service benefit
- Pension scheme with 4% employer contribution
To be successful in this role, you will need:
- 1 year of experience in a customer service leadership role
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
This role is based in Eastleigh and requires the ability to commute or relocate before starting work.
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Eastleigh, Hampshire, United Kingdom Utilita Full timeCustomer Care Team LeaderAre you an experienced customer service leader looking for a new challenge? We have an exciting opportunity for a Customer Care Team Leader to join our Contact Centre team at Utilita.About the RoleAs a Customer Care Team Leader, you will be responsible for delivering exceptional customer service to our prepayment customers. You will...
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Eastleigh, Hampshire, United Kingdom Utilita Full timeCustomer Care Team LeaderAre you an experienced customer service leader looking for a new challenge? We have an exciting opportunity for a Customer Care Team Leader to join our Contact Centre team at Utilita.About the RoleAs a Customer Care Team Leader, you will be responsible for delivering exceptional customer service to our prepayment customers. You will...
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