Customer Care Team Leader

2 days ago


Eastleigh, Hampshire, United Kingdom Utilita Full time
Customer Care Team Leader

Are you an experienced customer service leader looking for a new challenge? We have an exciting opportunity for a Customer Care Team Leader to join our Contact Centre team at Utilita.

About the Role

As a Customer Care Team Leader, you will be responsible for delivering exceptional customer service to our prepayment customers. You will lead a team of customer service representatives and ensure that company policies and procedures are adhered to at all times.

Key Responsibilities
  • Lead a team of customer service representatives to deliver exceptional customer service
  • Ensure company policies and procedures are adhered to at all times
  • Manage customer complaints and issues in a professional and timely manner
  • Develop and implement training programs to improve customer service skills
  • Monitor and analyze customer feedback to identify areas for improvement
What We Offer

We offer a competitive salary, bonus scheme, and a range of benefits including:

  • Bonus scheme based on personal and business performance
  • Structured career progression opportunities
  • Access to 25 days annual leave plus bank holidays
  • Wellbeing resources through our partnered Unmind App
  • Healthcare scheme including dental, eye care, and health consultations
  • Employee Assistance Programme with dedicated GP line and counselling support
  • Exclusive packages including discounts on home Sky TV and broadband packages
  • Death in service benefit
  • Pension scheme with 4% employer contribution
Requirements

To be successful in this role, you will need:

  • 1 year of experience in a customer service leadership role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
Location

This role is based in Eastleigh and requires the ability to commute or relocate before starting work.



  • Eastleigh, Hampshire, United Kingdom Utilita Full time

    Customer Care Team LeaderAre you an experienced customer service leader looking for a new challenge? We have an exciting opportunity for a Customer Care Team Leader to join our Contact Centre team at Utilita.About the RoleAs a Customer Care Team Leader, you will be responsible for delivering exceptional customer service to our prepayment customers. You will...


  • Eastleigh, Hampshire, United Kingdom Utilita Full time

    Customer Care Team LeaderAre you an experienced customer service leader looking for a new challenge? We have an exciting opportunity for a Customer Care Team Leader to join our Contact Centre team at Utilita.About the RoleAs a Customer Care Team Leader, you will be responsible for delivering exceptional customer service to our prepayment customers. You will...

  • Care Team Leader

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    Job OverviewWe are seeking a highly skilled and compassionate Care Team Leader to join our team at Cinnamon Care. As a key member of our care team, you will be responsible for providing exceptional care and support to our residents.Key Responsibilities:Lead and manage a team of care staff to deliver high-quality care and servicesDevelop and implement care...

  • Care Team Leader

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    Job OverviewWe are seeking a highly skilled and compassionate Care Team Leader to join our team at Cinnamon Care. As a key member of our care team, you will be responsible for providing exceptional care and support to our residents.Key Responsibilities:Lead and manage a team of care staff to deliver high-quality care and servicesDevelop and implement care...

  • Team Leader

    12 hours ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    Team Leader OpportunityWe are seeking a highly skilled and experienced Team Leader to join our team at Voyage Care in Eastleigh. As a Team Leader, you will play a vital role in leading our supported living service and ensuring the highest quality of care for our service users.Key Responsibilities:Supervise and manage a team of care workers to ensure the...

  • Team Leader

    8 hours ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    Team Leader OpportunityWe are seeking a highly skilled and experienced Team Leader to join our team at Voyage Care in Eastleigh. As a Team Leader, you will play a vital role in leading our supported living service and ensuring the highest quality of care for our service users.Key Responsibilities:Supervise and manage a team of care workers to ensure the...

  • Team Leader

    3 days ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    {"title": "Team Leader", "content": "Lead a Team of Care ProfessionalsVoyage Care is seeking a dedicated and experienced Team Leader to join our team in Eastleigh. As a Team Leader, you will be responsible for leading a team of care professionals in providing high-quality support to individuals with complex needs.Key Responsibilities:Supervise and manage a...

  • Team Leader

    3 days ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    {"title": "Team Leader", "content": "Lead a Team of Care ProfessionalsVoyage Care is seeking a dedicated and experienced Team Leader to join our team in Eastleigh. As a Team Leader, you will be responsible for leading a team of care professionals in providing high-quality support to individuals with complex needs.Key Responsibilities:Supervise and manage a...

  • Team Leader

    5 days ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    Team Leader OpportunityWe are seeking a highly skilled and experienced Team Leader to join our team at Voyage Care in Eastleigh. As a Team Leader, you will play a vital role in leading our supported living service and ensuring the highest quality of care for our service users.Key Responsibilities:Supervise and manage a team of care staff to deliver...

  • Team Leader

    5 days ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    Team Leader OpportunityWe are seeking a highly skilled and experienced Team Leader to join our team at Voyage Care in Eastleigh. As a Team Leader, you will play a vital role in leading our supported living service and ensuring the highest quality of care for our service users.Key Responsibilities:Supervise and manage a team of care staff to deliver...

  • Team Leader

    3 weeks ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    About the Role:Cinnamon Care is seeking an experienced and dedicated Team Leader to join our team at Sunnybank House, a luxurious residential and dementia care home in Eastleigh. As a Team Leader, you will play a vital role in ensuring the highest standards of care and support for our residents.Main Responsibilities:Work closely with the Deputy Manager to...

  • Team Leader

    2 days ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    Team Leader OpportunityVoyage Care is seeking a dedicated and compassionate Team Leader to join our team in Eastleigh. As a Team Leader, you will play a vital role in supporting our service users to gain independence in their daily lives.Key Responsibilities:Supervise and manage the day-to-day operations of the serviceAllocate shifts and ensure adequate...

  • Team Leader

    2 days ago


    Eastleigh, Hampshire, United Kingdom Voyage Care Full time

    Team Leader OpportunityVoyage Care is seeking a dedicated and compassionate Team Leader to join our team in Eastleigh. As a Team Leader, you will play a vital role in supporting our service users to gain independence in their daily lives.Key Responsibilities:Supervise and manage the day-to-day operations of the serviceAllocate shifts and ensure adequate...

  • Care Team Leader

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    Job OverviewWe are seeking a dedicated and compassionate Senior Care Assistant to join our care team at Sunnybank House, a luxurious residential and dementia care home in Eastleigh.As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, ensuring their physical, emotional, and social needs are...

  • Care Team Leader

    1 week ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    Job OverviewWe are seeking a dedicated and compassionate Senior Care Assistant to join our care team at Sunnybank House, a luxurious residential and dementia care home in Eastleigh.As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, ensuring their physical, emotional, and social needs are...

  • Care Team Leader

    1 week ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    Job OverviewWe are seeking a dedicated and compassionate Senior Care Assistant to join our care team at Sunnybank House, a luxurious residential and dementia care home in Eastleigh.As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, ensuring their physical, emotional, and social needs are...

  • Care Team Leader

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    Job OverviewWe are seeking a dedicated and compassionate Senior Care Assistant to join our care team at Sunnybank House, a luxurious residential and dementia care home in Eastleigh.As a Senior Care Assistant, you will play a vital role in providing high-quality care and support to our residents, ensuring their physical, emotional, and social needs are...

  • Care Team Manager

    2 days ago


    Eastleigh, Hampshire, United Kingdom Choice Care Full time

    Job Title: Team LeaderAt Choice Care, we're committed to providing exceptional care and support to individuals with learning disabilities, autism, and mental health conditions. As a Team Leader, you'll play a vital role in ensuring our residents receive the highest quality care and support.Key Responsibilities:Supervise and support a team of care staff to...

  • Care Team Manager

    2 days ago


    Eastleigh, Hampshire, United Kingdom Choice Care Full time

    Job Title: Team LeaderAt Choice Care, we're committed to providing exceptional care and support to individuals with learning disabilities, autism, and mental health conditions. As a Team Leader, you'll play a vital role in ensuring our residents receive the highest quality care and support.Key Responsibilities:Supervise and support a team of care staff to...

  • Care Team Manager

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Choice Care Full time

    Job Summary:We are seeking a highly skilled and compassionate Care Team Manager to join our team at Choice Care. As a key member of our management team, you will be responsible for leading a team of care professionals and supporting adults with learning disabilities and complex needs in a residential care environment.Key Responsibilities:Supervise and manage...