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Customer Service Representative

2 months ago

London, Greater London, United Kingdom ESP Utilities Group Ltd Full time
Customer Service Representative

ESP Utilities Group Ltd is seeking a talented Customer Service Representative to join their growing team. As a key member of the customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:
  • Handle customer inquiries via phone and email
  • Proactively call vulnerable customers to support them in the event of power loss
  • Liaise with sub-contractors and customers to arrange the delivery of sub-contracted works
  • Coordinate compensation payments to customers who have experienced loss of power
  • Take ownership of service-related issues and handle them in a confident and professional manner
  • Provide administrative support to customers through the asset adoption process
Benefits:
  • 26 days of annual leave, increasing to 27 days after 3 years and 28 days after 5 years of employment
  • Bonus scheme
  • Enhanced pension scheme
  • Private medical insurance
  • Life insurance
  • Company training programmes
  • Employee Rewards Portal with exclusive discounts and flexible benefits
  • Volunteering day

As a Customer Service Representative at ESP Utilities Group Ltd, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.