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Credit Controller

2 months ago

StokeonTrent, United Kingdom Safer Hand Solutions Full time
Job Description

**Job Title:** Credit Controller

**Job Summary:** We are seeking an experienced Credit Controller to join our team at Safer Hand Solutions. As a Credit Controller, you will be responsible for delivering a seamless credit control service to internal and external clients.

Key Responsibilities:

  • Responsible for Real Estate Management credit control
  • Ownership for the collection of rents and service charges within a specific timeframe
  • Contacting tenants by telephone, email, and post
  • Proactive tenant contact assisting the identification of disputes and potential non-payers
  • Drive the delivery of debt collection, meeting departmental KPI's, SLA's, and internal targets
  • Work with cashiering team to ensure accurate and timely cash allocation
  • Maintaining tenant ledgers including reconciliations and contact information
  • Timely management of tenant accounts when chasing debt
  • Maintaining accurate debt commentary and categorisation
  • Providing advice to stakeholders on the status of the debt and suggested next steps
  • Liaising with enforcement officers and solicitors in debt escalation matters
  • Management of unallocated cash and assistance to clear of income items from the bank reconciliations
  • Regular and periodic reporting to internal and external clients within Excel and system-generated reports
  • Participate on conference calls and meetings with Surveyors, Client Accountants, and in some cases, Clients, to report the progress of the debts
  • Be an active member of the Credit control team and contribute to team meetings
  • Regular review and update of process notes and other internal documents
  • Contribute to continuous improvement in our process and procedural sphere

Requirements:

  • Strong organisation skills to prioritise and plan workload
  • Ability to escalate appropriately when necessary
  • Ability to work on own initiative
  • Works effectively within a team
  • Demonstrable achievement of KPI's and internal team targets
  • Property management knowledge
  • Experience of high volume collection environment
  • Experience working with reporting in Excel
  • Experience liaising and working closely with stakeholders at all levels
  • Excellent communication skills are required, both verbal and written
  • Proactive and driven individual that can show a passion and commitment
  • Studying toward ICM professional or qualified by experience