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Assistant Manager of Financial Services Center

3 months ago

Cambridge, Cambridgeshire, United Kingdom Bank of America Full time

Position Overview

This role involves overseeing a financial services center in partnership with senior leadership, ensuring operational excellence and cohesive functioning of all activities. The key responsibilities include managing the teller operations, ensuring adherence to policies and procedures, and enhancing the overall performance of the financial center. The individual will be expected to implement directives and assume leadership responsibilities in the absence of team members.

Key Responsibilities:


• Directs client interactions, ensuring effective routing and fostering client loyalty.


• Drives business outcomes through structured management routines and coaching.


• Cultivates a premier client experience environment.


• Oversees market-level initiatives as directed by market leaders.


• Promotes operational excellence by engaging staff in business strategies.


• Manages organizational priorities and ensures effective execution.

Required Qualifications:


• A motivated self-starter with a strong work ethic and a focus on achieving results in the best interest of clients.


• Ability to collaborate effectively to accomplish tasks and build strong relationships.


• Demonstrates passion and commitment to enhancing clients' financial well-being.


• Capable of identifying solutions for clients based on their needs and resolving issues independently or with assistance.


• Communicates effectively and confidently, engaging with all clients.


• Quick learner with the ability to adapt to new information and technology.


• Strong critical thinking and problem-solving skills to address client needs.


• Adheres to established processes and guidelines to ensure compliance with laws and regulations.


• Manages complexity, prioritizes tasks, delegates effectively, and executes in a fast-paced environment.


• Analyzes performance results, identifies opportunities for success, and holds team members accountable.


• Flexible to work weekends and/or extended hours as necessary.

Desired Qualifications:


• Experience in the financial services sector with knowledge of industry products and solutions.


• Background in mortgage, retail, or hospitality sectors.


• Proven track record in environments with individual and team goals, consistently meeting or exceeding expectations.


• Bilingual capabilities.

Skills:


• Customer Service Management


• Performance Management


• Coaching


• Client Focus


• Talent Development


• Risk Management


• Sales Performance Management


• Business Operations Management


• Recruiting


• Results Orientation


• Referral Management


• Leadership Development


• Inclusive Leadership


• Prioritization


• Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40