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Legal Advisor

2 months ago

StratforduponAvon, Warwickshire, United Kingdom The Portfolio Group Full time

About The Portfolio Group

The Portfolio Group is a leading provider of employee assistance programs, dedicated to enhancing the wellbeing of employees across the UK and Ireland.

Job Summary

We are seeking a highly skilled Legal Advisor to join our team. As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly through phone and email interactions.

Key Responsibilities

  • Provide timely legal and financial information to clients, adhering to set Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Manage incoming calls efficiently, either resolving cases independently or distributing them among team members
  • Conduct research and engage in self-learning to enhance expertise in relevant areas
  • Handle diverse client issues with empathy, especially those in distress
  • Demonstrate a general understanding of legal and financial domains, including Family Law, Commercial Law, Criminal Law, and Consumer Law
  • Uphold a standard of excellent customer service in all interactions

Requirements

  • Proficiency in various legal and financial matters
  • Capacity to prioritize tasks and work independently or collaboratively within a team
  • Strong verbal and written communication skills
  • Dedication to providing exceptional customer service and assisting individuals
  • Open-minded, enthusiastic, and non-judgmental approach
  • Comfortability with telephony and IT systems

Shift Patterns

As a Legal Advisor, you will be required to work one of the following shift patterns:

Shift Pattern 1:

  • Monday: 1pm - 9pm
  • Tuesday: 1pm - 9pm
  • Wednesday: 10am - 6pm
  • Thursday: 10am - 6pm
  • Friday: 10am - 6pm

Shift Pattern 2:

  • Monday: 10am - 6pm
  • Tuesday: 10am - 6pm
  • Wednesday: 10am - 6pm
  • Thursday: 10am - 6pm
  • Friday: 1pm - 9pm