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CRM Product Support Specialist
2 months ago
We are seeking a highly skilled and experienced CRM Product Support Specialist to join our team at Student Roost. As a key member of our IT department, you will be responsible for providing first-line support for our HubSpot system and other ancillary systems.
Key Responsibilities- Support and Maintenance
- Provide first-line support for HubSpot queries and issues
- Ensure the smooth operation of HubSpot and other supported systems
- Identify and resolve technical issues in a timely and efficient manner
- Product Development
- Contribute to the development of HubSpot and other supported systems
- Work with the Product Owner to ensure products meet the needs of the business
- Develop and maintain operational relationships with 3rd Party providers
- Training and Education
- Provide training and support to end-users on HubSpot and other supported systems
- Develop and maintain documentation and knowledge base articles
- Collaboration and Communication
- Work closely with the Product Owner, Support Managers, and other stakeholders to ensure seamless support and development
- Communicate effectively with end-users, stakeholders, and other teams to ensure clear understanding of support and development activities
- Experience in providing 1st or 2nd line IT systems support
- Experience using HubSpot CRM Tools
- Experience with HubSpot Workflows, Automation, and developing dashboards and reporting tools
- Experience with HubSpot configuration and deployments
- Exposure to management of relationships with 3rd parties
- Exposure to product lifecycles and development processes, roadmaps or projects
- Facilitated end-user training and software support in a product champion capacity
- Able to work with minimum supervision and problem solve under own initiative
- Any integration work, understanding of API Interfaces
- ITIL Foundation Qualified (Preferred)
Student Roost is a leading provider of purpose-built accommodation properties across the UK. We are a dynamic and innovative company that values our people and strives to make a difference every day. We offer a supportive and collaborative work environment, opportunities for career growth and development, and a competitive salary and benefits package.
What We Offer- A competitive salary and benefits package
- Opportunities for career growth and development
- A supportive and collaborative work environment
- A dynamic and innovative company culture
- The chance to make a difference every day
