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Returns Processing Administrator

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Alliance Automotive Group Full time

Alliance Automotive Group (AAG) stands as a prominent distributor of automotive components for both passenger and commercial vehicles within the independent automotive aftermarket sector. Our operations span across multiple countries including the UK, Ireland, France, Germany, Poland, and the Netherlands.

As a subsidiary of Genuine Parts Company (GPC), we proudly represent NAPA racing UK, actively participating in the British Touring Car Championship (BTCC).

With a combined turnover exceeding 15 billion and an expanding presence in the UK, our extensive network supplies parts for light and commercial vehicles to over 36 independent garages, fast-fit centers, and transport operators throughout the region.

We are currently seeking a Returns Processing Administrator to join our team at the Milton Keynes Head Office. The primary goal of this department is to relieve Branch Managers from the burden of investigating discrepancies related to invoices and credit bounce backs that do not align within our system.

Key Responsibilities:

  • Identify and manage unmatched credits.
  • Review, accept, and match credits as appropriate, or determine if no further action is necessary.
  • Align credit notes with return notes and ensure they are cleared from the system.
  • Engage with suppliers regarding handling charges, carriage fees, and warranty claims.
  • Analyze the reasons behind bounce backs and categorize them accordingly.
  • Implement solutions when no further investigation is warranted.
  • Escalate issues requiring authorization to the Branch Manager.
  • Inform the Branch Manager of necessary stock adjustments.
  • Raise ongoing or significant issues to the department manager.

This role description serves as a summary of the position and is not an exhaustive list of responsibilities. The post holder is expected to undertake any tasks deemed appropriate by the business.

Desired Qualifications:

  • Familiarity with MAM and Autopart or similar systems.
  • Experience in Purchase Ledger is advantageous.
  • Understanding of Credits and Returns processes is preferred.
  • Knowledge of supplier returns is beneficial.
  • Excellent written and verbal communication skills, proficiency in Microsoft Office, and exceptional attention to detail are essential.

Benefits and Additional Information:

  • Competitive salary and annual leave.
  • Pension contributions.
  • Structured career development and tailored training programs.
  • Cycle to work scheme.
  • Access to discounts and cashback offers from various high street retailers through the AAG Benefits Portal, covering categories such as groceries, travel, dining, technology, and health and wellbeing.