Style Consultant
2 months ago
About Us:
Frasers Group is a leading home furnishings retailer that prides itself on providing exceptional customer service and a unique shopping experience. Our in-house teams work tirelessly to ensure that every customer interaction is memorable and enjoyable.
We are seeking a highly motivated and customer-focused Sales Advisor to join our team in our stunning Norwich showroom. This is a 20 hours a week role that requires weekend availability. As a member of our team, you will be the first point of contact with our customers and will spend your time advising them on inspirational ideas to fulfill their needs.
Key Responsibilities:
- Welcoming every customer so they feel at home and relaxed, while encouraging them to spend time in the store and browse the full range
- Maintaining our high showroom standards and visual merchandising in store
- Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
- Chasing sales quotations and processing orders precisely and efficiently, as well as keeping customer information records up-to-date
- Being a brand ambassador for Frasers Group while embracing the customer journey and leading by example in endorsing the company culture and standards
- Proactively improving and updating knowledge of product & interior trends
- Experience within retail alongside proven experience with interiors/furniture
- Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
- Be ambitious and confident, with a strong can-do attitude
- Be enthusiastic and dedicated to providing excellent customer service
- A desire to work as part of a team to generate fresh and innovative ideas
- Proficiency in MS Office and general IT
Our Principles:
- Think without limits and take the team with you
- Own it and back it
- Not hesitate and act with purpose
- Be commercial and customer-focused
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