Bank Administration Assistant

4 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom Midlands Partnership NHS Foundation Trust Full time

About the Role

We are seeking a skilled and experienced administrative support worker to join our team at Midlands Partnership NHS Foundation Trust. As a bank administration assistant, you will provide high-quality administrative support to our healthcare teams, ensuring the smooth operation of our services.

Key Responsibilities

  • Provide administrative support to healthcare teams, including answering telephone enquiries, responding to emails, and maintaining accurate records.
  • Work closely with clinical staff to ensure the effective management of patient referrals, appointments, and clinic schedules.
  • Develop and maintain effective communication channels with patients, carers, and other healthcare professionals.
  • Ensure the confidentiality and security of patient information, adhering to Caldicott Guidance and Data Protection Act 1998.
  • Contribute to the development and implementation of administrative procedures and policies, ensuring compliance with Trust standards.

Person Specification

Essential

  • Good standard of education
  • Previous experience of office and administration procedures

Desirable

  • RSA11, Business Administration NVQ level 2 or equivalent
  • Experience of EMIS, RiO, and SystmOne
  • Microsoft Office skills

Skills

Essential

  • Good interpersonal skills/ability to communicate verbally
  • Demonstrate an understanding of confidentiality issues regarding patients, staff, and sensitive Trust matters


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