Senior Administrator
2 days ago
About Dingle Park Practice
Dingle Park Practice is a dynamic and fast-paced healthcare organization that delivers high-quality care to our patients. We are seeking a highly skilled and experienced Senior Administrator to join our team.
Job Summary
The Senior Administrator will play a crucial role in delivering extensive administrative support to our practice. This includes managing daily work priorities, fostering efficient communication across different stakeholders, and upholding confidentiality. The successful candidate will have excellent communication skills, strong IT skills, and the ability to work autonomously and as part of a team.
Main Responsibilities
- Oversee the administration and support operations of the practice, ensuring administration functions are completed in a timely and efficient manner.
- Support the Assistant Practice Manager with staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
- Identify and deliver team training where required.
- Compile reception and administration staff rotas.
- Review and update all reception and administration policies and procedures as required.
- Support the management team in the compilation of practice reports and the practice development plan.
- Develop, implement, and embed efficient reception and office processes and procedures to adhere to extant legislation.
- Maintain an effective appointment system for all services.
- Oversee workflow management.
- Ensure NHS mailbox is managed efficiently and promptly.
- Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.
- Act as a focal point for the practice managing requests from external organizations such as DVLA, Solicitors, Insurance companies, Police, and other organizations.
- Coordinate the provision of temporary reception and administration staff, ensuring sufficient cover is provided for periods of leave and other staff absences.
- Update appointment system to reflect leave and other approved absences.
- Provide initial guidance and advice to patients who wish to complain.
- Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.
- Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.
- Maintain the practice website, newsletters, leaflet, and noticeboard.
- The processing of changes to patient registration, deduction of record, and new patient registration.
- Welcome patients and visitors to the practice, directing requests appropriately.
- Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
Secondary Responsibilities
- Deputize for the Assistant Practice Manager during periods of absence.
- Partake in audit as directed by the audit lead.
- Coordinate and produce meeting agendas and record the minutes of meetings as required.
- Monitor and promote the use of the Friends and Family Test.
- Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives.
- Schedule and take minutes for the Patient Participation Group Meetings.
Person Specification
Qualifications
- GCSE English (C and above) and at least 3 others.
Desirable
- Educated to A-level / equivalent or higher, with relevant experience.
- AMSPAR Qualification.
- NVQ Level 2 in Health and Social Care.
- Leadership and / or Management Qualification.
Experience
- Experience of working with the general public.
- Experience of administrative duties.
- Experience of working in a healthcare setting.
- Experience of leading / managing a team.
Skills and Personal Qualities
- Excellent communication skills (written and oral).
- Strong IT skills (generic).
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- EMIS / Systemone / Vision user skills.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem-solving & analytical skills.
- Ability to follow policy and procedure.
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Initiative and judgement (knowing when to ask for help).
- Forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Other requirements.
- Flexibility to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
- Maintains confidentiality at all times.
-
Senior Pension Administrator
4 days ago
Liverpool, Liverpool, United Kingdom Broadgate Full timeJob Title: Senior Pensions AdministratorLocation: Fully RemoteContract Type: Inside IR35 - rate depending on experienceKey Responsibilities:* Manage and administer pension funds for clients* Ensure compliance with relevant regulations and laws* Provide expert advice on retirement benefits and pension planning* Collaborate with internal teams to deliver...
-
Senior Pension Administrator
4 days ago
Liverpool, Liverpool, United Kingdom Broadgate Full timeJob Title: Senior Pensions AdministratorLocation: Fully RemoteContract Type: Inside IR35 - rate depending on experienceKey Responsibilities:* Manage and administer pension funds for clients* Ensure compliance with relevant regulations and laws* Provide expert advice on retirement benefits and pension planning* Collaborate with internal teams to deliver...
-
Senior Pension Administrator
4 days ago
Liverpool, Liverpool, United Kingdom Broadgate Full timeJob Title: Senior Pensions AdministratorLocation: Fully RemoteContract Type: Inside IR35 - rate depending on experienceKey Responsibilities:* Manage and administer pension funds* Coordinate retirement benefits* Ensure compliance with regulatory requirementsRequirements:* Minimum 3+ years of experience as a Senior Pensions Administrator* Recent...
-
Senior Pension Administrator
4 days ago
Liverpool, Liverpool, United Kingdom Broadgate Full timeJob Title: Senior Pensions AdministratorLocation: Fully RemoteContract Type: Inside IR35 - rate depending on experienceKey Responsibilities:* Manage and administer pension funds* Coordinate retirement benefits* Ensure compliance with regulatory requirementsRequirements:* Minimum 3+ years of experience as a Senior Pensions Administrator* Recent...
-
Senior Administrator
3 days ago
Liverpool, Liverpool, United Kingdom Marie Curie Full timeAbout Marie CurieMarie Curie is a leading end-of-life charity that provides expert care and support to people living with any terminal illness, and their families. Our mission is to deliver high-quality, compassionate care that makes a real difference to people's lives.Job SummaryWe are seeking an experienced Senior Administrator to join our team at...
-
Senior Administrator
3 days ago
Liverpool, Liverpool, United Kingdom Marie Curie Full timeAbout Marie CurieMarie Curie is a leading end-of-life charity that provides expert care and support to people living with any terminal illness, and their families. Our mission is to deliver high-quality, compassionate care that makes a real difference to people's lives.Job SummaryWe are seeking an experienced Senior Administrator to join our team at...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Marie Curie Full timeAbout the RoleWe are seeking an experienced Senior Administrator to join our team at Liverpool Hospice. As a key member of our administration team, you will be responsible for providing effective administrative services, ensuring high standards are maintained through regular review and audit.Key ResponsibilitiesProvide administrative support to the hospice...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Marie Curie Full timeAbout the RoleWe are seeking an experienced Senior Administrator to join our team at Liverpool Hospice. As a key member of our administration team, you will be responsible for providing effective administrative services, ensuring high standards are maintained through regular review and audit.Key ResponsibilitiesProvide administrative support to the hospice...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Dingle Park Practice Full timeAbout Dingle Park PracticeDingle Park Practice is a dynamic and fast-paced healthcare organization that provides high-quality care to our patients. We are seeking a highly skilled and experienced Senior Administrator to join our team.Job SummaryThe Senior Administrator will play a crucial role in delivering administrative support to our practice, ensuring...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Dingle Park Practice Full timeAbout Dingle Park PracticeDingle Park Practice is a dynamic and fast-paced healthcare organization that provides high-quality care to our patients. We are seeking a highly skilled and experienced Senior Administrator to join our team.Job SummaryThe Senior Administrator will play a crucial role in delivering administrative support to our practice, ensuring...
-
Senior Administrator
2 days ago
Liverpool, Liverpool, United Kingdom Adele Carr Recruitment Full timeAbout the RoleWe are seeking a highly organized and professional Senior Administrator / Receptionist to oversee office operations and provide essential support to our dynamic team.Key ResponsibilitiesGreet and welcome visitors with professionalism and friendlinessManage the reception area, keeping it tidy and stocked with materialsHandle incoming calls and...
-
Senior Administrator
2 days ago
Liverpool, Liverpool, United Kingdom Adele Carr Recruitment Full timeAbout the RoleWe are seeking a highly organized and professional Senior Administrator / Receptionist to oversee office operations and provide essential support to our dynamic team.Key ResponsibilitiesGreet and welcome visitors with professionalism and friendlinessManage the reception area, keeping it tidy and stocked with materialsHandle incoming calls and...
-
Senior Administrator
3 weeks ago
Liverpool, Liverpool, United Kingdom Dingle Park Practice Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Administrator to join our team at Dingle Park Practice. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our practice.Key ResponsibilitiesOversee the administration and support operations of the practice, ensuring that all tasks are...
-
Senior Payroll Administrator
2 hours ago
Liverpool, Liverpool, United Kingdom Page Personnel Finance Full timeJob Title: Senior Payroll AdministratorPage Personnel Finance is seeking a highly skilled Senior Payroll Administrator to join our team. As a Senior Payroll Administrator, you will be responsible for managing the payroll process for a number of employees, including those who have been TUPE'd in via acquisition.Key Responsibilities:Deliver complex payroll,...
-
Senior Pensions Administrator
2 weeks ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Equiniti. As a key member of our pension administration team, you will be responsible for providing administration services to customers, working to agreed targets, and ensuring the delivery of high-quality pension services.Key...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Adele Carr Recruitment Full timeAbout the Company: Adele Carr Recruitment is a leading recruitment agency in the heart of Liverpool City Centre. We are seeking a highly organized, professional, and efficient Senior Administrator to oversee office operations and provide essential support to our dynamic team.About the Role: This is a full-time, office-based position, Monday to Friday,...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Adele Carr Recruitment Full timeAbout the Company: Adele Carr Recruitment is a leading recruitment agency in the heart of Liverpool City Centre. We are seeking a highly organized, professional, and efficient Senior Administrator to oversee office operations and provide essential support to our dynamic team.About the Role: This is a full-time, office-based position, Monday to Friday,...
-
Senior Administrator
3 weeks ago
Liverpool, Liverpool, United Kingdom Dingle Park Practice Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Administrator to join our team at Dingle Park Practice. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our practice.Key ResponsibilitiesOversee the administration and support operations of the practice, ensuring that all tasks are...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Dingle Park Practice Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Administrator to join our team at Dingle Park Practice. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our practice.Key ResponsibilitiesOversee the administration and support operations of the practice, ensuring that all tasks are...
-
Senior Administrator
1 week ago
Liverpool, Liverpool, United Kingdom Dingle Park Practice Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Administrator to join our team at Dingle Park Practice. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our practice.Key ResponsibilitiesOversee the administration and support operations of the practice, ensuring that all tasks are...
