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Field Service Engineer

2 months ago


Birmingham, Birmingham, United Kingdom Holiday Extras Full time
About the Role

We are seeking a skilled and enthusiastic Field Service Engineer with primarily electrical and some mechanical engineering expertise to join our UK-based Service and Customer Support Team.

This role involves installing, servicing, and supporting our range of products onsite at client premises primarily around the UK, with occasional needs to travel further afield, which is pivotal to our success.

The role is attached to our Birmingham office but is a fully field-based role, with work and maintenance carried out on client sites daily.

The job is based on 37.5 hours per week, Monday to Friday, but overtime may be available.

There is also rotational cover for on-call emergency support on evenings and weekends.

Key Responsibilities
  • Install, commission, and service all parts of our physical hardware solutions, including automatic barriers, IP security CCTV, access control platforms, PCs, servers, Kiosks, lockers, and structured cabling.
  • Diagnose and repair faults on-site while ensuring minimal disruption to the client and their customers.
  • Collaborate with the scheduling team to ensure each customer is visited within their SLA.
  • Liaise with internal stakeholders (Support Desk Team, Engineering Team, Business Development Manager) to ensure swift resolutions.
  • Conduct dynamic risk assessments before commencing work.
  • Ensure accurate asset management of your stock.
  • Support the engineering team in the rollout of larger projects and upgrades.
  • Regular travel across the UK to visit customer sites, including overnight stays, with potential for some travel in Europe.
  • Provide on-call cover during evenings and weekends on a rotational basis.
  • Be provided with a work van and fuel card.
Requirements
  • Experience in a field-based customer service engineering role within a Security Systems or Access Control support environment.
  • Background knowledge in IT hardware and software (Windows PC, Android devices, printers, networking, automatic electronic barriers, and IP-based CCTV).
  • Full, clean UK driving licence.
  • Proficient with PC and the ability to quickly learn new software packages.
  • Strong planning and organisational skills; able to establish efficient plans and exceed expectations where possible.
  • Excellent problem-solving and decision-making skills; able to analyse information to find the best customer solutions.
  • Proficient in Microsoft Excel.
  • Excellent communication skills.
Desirable Qualifications and Skills
  • Experience with kiosks, TVM, or Pay Equipment, especially within Rail, Parking, or similar sectors.
  • Electrical Qualifications 18th Edition or City & Guilds Level 2 & Level 3.
  • CSCS Card & Relevant H&S Qualifications.
  • Experience working in alternating shift patterns, including weekends.