IT Service Delivery Manager

1 day ago

Leicester, Leicester, United Kingdom Michael Page (UK) Full time
Job Overview

We are seeking a highly skilled Hybrid IT Manager to join our team at Michael Page (UK). As a key member of our organization, you will be responsible for delivering excellent IT services and products to our global consumers.

Key Responsibilities
  • Transition Management: Develop and agree on transition acceptance criteria for IT-related projects, govern delivery, and manage associated risks.
  • Knowledge Transfer: Own the delivery of knowledge transfer activities, ensuring key operational teams have the appropriate knowledge for new services.
  • Service Delivery: Manage and coordinate local on-site support and other external resources, ensuring adherence to agreed service level agreements.
  • Relationship Building: Build and manage proactive relationships with Tier 1 Partners, ensuring effective and uninterrupted service delivery.
  • Financial Management: Contribute to the financial management of the operational budget, lifecycle management, and financial planning.
Requirements
  • IT Service Delivery Experience: Experience in IT Service delivery and IT service management activities.
  • Global IT Operations: Proven experience in IT Service Operations/Delivery in a 24x7 global environment, including working with 3rd Party Service Providers.
  • ITIL Knowledge: Strong knowledge of ITIL and IT Service Management, including Service Transition Management.
  • Stakeholder Management: Demonstrated experience in managing multiple cross-functional stakeholders and building effective relationships.
What We Offer
  • Industry Leading Organization: A chance to work with a global industry leader.
  • Hybrid Working: Flexible working arrangements.
  • Competitive Remuneration: A competitive day rate.

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