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Multifunctional Device Repair Technician
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Field Service Technical Specialist to join our team at KYOCERA Document Solutions UK. As a Field Service Technical Specialist, you will be responsible for providing technical assistance to assigned KYOCERA Managed Document Services accounts within specified timescales.
Key Responsibilities:
- Provide technical assistance to assigned KYOCERA Managed Document Services accounts within specified timescales.
- Perform routine maintenance and modifications/updates as required.
- Provide support during installations.
- Understand and be fully conversant with SLAs relating to assigned KMDS accounts.
- Build relationships with key stakeholders within KMDS accounts at all times.
Requirements:
- Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena.
- Excellent communication and interpersonal skills to ensure first-class customer service.
Benefits:
- 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
- A company car + fuel card.
- A buying and selling holiday scheme.
- Life Assurance (4 x base salary).
- Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards).
- Enhanced Maternity and Paternity leave.
- Employee Assistance Programme.
- Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount.
- Lifeworks – Access to discounts / perks.
