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Digital Transformation Specialist
2 months ago
We are seeking a highly skilled Digital Transformation Specialist to join our Shared Services Partnership team. As a key member of our team, you will play a crucial role in driving our digital transformation programme, REAP, which aims to centralise customer contact and maximise the use of technology to ensure all our services are fully accessible via digital channels.
The successful candidate will be responsible for designing and developing electronic forms and associated workflow processes, working collaboratively with service areas and colleagues in digital to maximise opportunities for integration with back-office systems and automation, and administering the telephony system, CRM Lite, Customer Account and forms package.
This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the success of our digital transformation programme. If you are passionate about driving change and improving services, we encourage you to apply.
Key Responsibilities- Design and development of electronic forms and associated workflow processes.
- Collaboration with service areas and colleagues in digital to maximise opportunities for integration with back-office systems and automation.
- Administration of the telephony system, CRM Lite, Customer Account and forms package.
We are committed to being a fair, caring, collaborative, and driven organisation. We value diversity and inclusion and are committed to creating a workplace that is equitable and accessible to all.
What We OfferWe offer a comprehensive total reward package, flexible working arrangements, and a commitment to equity, diversity, and inclusion. We are a Disability Confident Employer and are committed to ensuring that our recruitment and selection process is inclusive and accessible.
