Regional Service Manager
20 hours ago
Regional Service Manager Opportunity
Orion Electrotech is seeking a highly skilled Regional Service Manager to join our team in Livingston, Scotland. As a key member of our commercial operations team, you will be responsible for delivering exceptional customer service and ensuring the efficient operation of our Service Centre.
Key Responsibilities:
- Lead the Service Centre team to achieve high levels of customer satisfaction and service quality
- Maximise resource utilisation and minimise costs
- Ensure that all work is completed to the highest mechanical standards
- Manage administration activities and maintain accurate records
- Maintain a high standard of depot housekeeping and cleanliness
- Assist the Service Centre controller with prioritising engineer workload
- Monitor and report on Service Centre performance metrics
- Identify opportunities for process improvements and implement changes
- Provide technical support to problem jobs and ensure correct parts are held
- Approve holiday requests and conduct annual and probationary appraisals
- Make regular customer visits and control contracts
Requirements:
- Previous experience in a service management role
- Comfortable in a customer-facing environment
- From a special purpose vehicle, plant, or manual handling background
- Good communication and management skills
- Experience with SAP system (desirable)
- Clean driving licence
What We Offer:
Orion Electrotech offers a competitive salary, company vehicle, and opportunities for professional growth and development. If you are a motivated and experienced service manager looking for a new challenge, please apply now.
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