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Restaurant Operations Lead
3 months ago
Blue Lagoon Fish & Chips - A Vibrant Workplace Opportunity
We are a well-established and popular fish and chips chain with a strong presence across central Scotland. Our commitment to quality food, exceptional customer service, and a positive work environment has made us a favorite among locals.
About the Role:
As a Restaurant Manager at Blue Lagoon, you will be responsible for leading our dedicated team and ensuring smooth daily operations. Your key focus will be on delivering outstanding customer experiences while maintaining high standards of food quality and service.
Your Responsibilities:
- Recruiting and training talented individuals to join our team.
- Managing inventory and ordering supplies to ensure efficient restaurant operations.
- Implementing and upholding strict health and safety protocols within the restaurant.
- Developing and implementing staff training programs to enhance skills and knowledge.
- Creating effective work schedules to optimize staffing levels and meet operational demands.
- Monitoring customer feedback and implementing strategies to improve satisfaction.
- Handling cash transactions accurately and responsibly.
- Setting and achieving performance targets for the restaurant team.
- Ensuring compliance with all relevant regulations and industry standards.
- Addressing customer concerns promptly and professionally, resolving issues effectively.
What We Offer:
We provide a competitive salary, generous tips, and a comprehensive benefits package that includes company events, pension contributions, discounted meals, gym membership, and employee discounts.
