Experienced Protection Specialist

3 weeks ago


London, Greater London, United Kingdom Foxtons Full time
About the Role

We're seeking an experienced Protection Specialist to provide expert advice and services related to the home buying process to our customers. With a strong emphasis on customer service, we're committed to delivering exceptional results and building long-term relationships.

Key Responsibilities
  • Achieve personal sales results and meet performance targets
  • Adhere to principles of treating customers fairly and comply with company standards
  • Maintain a daily structure and prioritize tasks effectively
  • Build relationships with referring mortgage advisers and collaborate to drive business growth
Measurements and Evaluation
  • Protection case volumes and sales performance
  • KPIs - file audit grades, test results, case vetting, and RBM grade
  • Client feedback and satisfaction ratings
  • Level of referrals from mortgage advisers and quarterly TCF bonus eligibility
Work Environment

This role involves a combination of remote working from home and working from our Central London office in Holborn. We offer a dynamic and supportive work environment that fosters growth and development.

About You
  • Accuracy and attention to detail
  • Able to multi-task and work to prescribed deadlines
  • Good organisational skills and ability to work with minimal supervision
  • Strong communication and interpersonal skills
  • Competent computer literacy and ability to adapt to new technologies
  • Consistency with our company values of hard work, integrity, and collaboration
  • A positive attitude and service-driven approach
  • Problem-solving skills and advanced phone etiquette
About Our Company

As a leading mortgage broker, we've been at the forefront of the industry since 1992. Our commitment to excellence is reflected in our five-star Trustpilot reviews and numerous accolades. We're dedicated to providing a stress-free and simplified process for our clients, and we're seeking like-minded professionals to join our team.

We're proud to have been recognized for our achievements, including Best Broker for Customer Service and Best Brokerage. Our individual advisers have also won awards for their exceptional performance. We're committed to recognizing and nurturing the potential of our employees, and we offer a pathway to success, growth, and fulfillment.



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