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Café Service Associate
3 months ago
At Durham University, we take pride in our exceptional staff, who are integral to our globally recognized institution and vital to our local community.
We empower our personnel to achieve remarkable outcomes and invite you to become part of our esteemed workforce.
Within the University, a diverse range of roles and responsibilities exists, collectively contributing to our thriving community.
Durham University actively promotes and champions equality, diversity, and inclusion.
It is essential that everyone can express their true selves and thrive in an environment that fosters mutual respect and fairness.
We aspire for our staff and the broader community to feel content, secure, and proud to be associated with Durham. We seek candidates who share these values.
We encourage applications from individuals belonging to groups that are under-represented in our workforce, including those with disabilities, women, and individuals from black, Asian, and minority ethnic backgrounds.
Café Service Associates operate in one of our nine bustling cafés located throughout the Durham University Campus.
As a Café Service Associate, you will collaborate with a team to deliver a courteous, professional, friendly, and efficient catering experience to students, staff, and visitors.
As part of the catering team, you will ensure that retail outlets are maintained to an exceptional standard, ensuring cleanliness, tidiness, and safety in the work environment.
Dishwashing duties are included in this role, which involves operating an automatic dishwasher, and post-service, all food preparation areas must be cleared and sanitized.
Working in a catering setting requires a degree of physical activity, which may involve lifting and transporting food and catering supplies, including heavy dishes and utensils.
Specific Role InformationWe expect punctuality, flexibility, and a willingness to work varied shifts, including evenings and weekends.
Further details regarding the role and responsibilities can be found at the end of this job description.
Benefits of Working at Durham
A competitive salary is just one aspect of the numerous fantastic benefits you will enjoy as part of the University:
- 27 days of annual leave per year (in addition to 8 public holidays and 4 customary days), totaling 39 days including time off during the holiday season.
- We provide comprehensive travel support, including parking facilities, a cycle-to-work scheme, and discounts with local transportation services.
- Access to discounts through our benefits portal, covering supermarkets, retail outlets, IT products, entertainment, and various attractions.
- On-site childcare facilities and access to holiday programs for children aged 5-16.
- Extensive health and wellness support, including discounted memberships for our state-of-the-art sports and fitness facilities and access to a 24/7 Employee Assistance Program.
- Opportunities for staff volunteering initiatives.
- Family-friendly policies, including generous maternity and adoption leave.
- A commitment to the professional development of our staff through various training programs, courses, and apprenticeships.
- Attractive pension schemes.
What You Need to Demonstrate When You Apply
To be considered for this position, we are looking for candidates who possess the following skills and experience:
- Strong verbal and written communication abilities.
- Basic digital literacy, including internet and email proficiency.
- Fundamental numeracy and literacy skills.
- Experience working collaboratively within a team.
- Effective time management skills to meet deadlines.
- Ability to accurately follow both verbal and written instructions.
We prefer online applications.
When applying, please submit a CV and/or a statement detailing your experience and providing examples of how you meet the criteria outlined above.
We will keep you informed about your application status at various stages of the selection process through automated notifications.
Please check your spam/junk folder regularly to ensure you do not miss any updates.Contact for More Information
If you have any questions about the role or require assistance with the application process, the Operations Directorate Recruitment Team is available to help you.
Typical Role Requirements
Here are the activities you will be expected to undertake and the ways in which you will be expected to operate.
Service Delivery
- Deliver exceptional service to students, colleagues, and visitors by adhering to established procedures (training will be provided).
- Prioritize health and safety by following regulations and wearing any necessary protective equipment.
- Learn to operate everyday equipment and tools under the guidance of experienced colleagues.
- Follow instructions from senior team members to complete assigned tasks.
- Assist in monitoring stock levels and controls.
- Collaborate and support your team members.
- Assist colleagues in completing their tasks when requested.
- Help maintain facilities and equipment safely and securely.
- Report any issues to senior staff members.
- Demonstrate a commitment to equality, diversity, and inclusion, aligning with the University's values.
- Utilize digital devices and applications (such as email) for communication with students and colleagues.
- Perform any other reasonable duties as required.
We encourage you to review the relevant University Privacy Statement, which outlines how your data will be collected, stored, and used.
When filling this role, the University must ensure compliance with applicable immigration requirements, including salary thresholds for certain visas.
