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Technical Support Engineer

2 months ago

Ipswich, Suffolk, United Kingdom RedTech Recruitment Full time

Job Summary:

We are seeking a highly motivated and technical individual to join our team as a First Line IT Support Engineer. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Triage and resolve technical issues for our clients using our communications software suite
  • Log all support interactions in our CRM system
  • Escalate complex issues to senior technical staff when necessary
  • Provide regular updates to clients on the status of their issues

Requirements:

  • Strong technical background, either through an IT apprenticeship, STEM degree, or relevant work experience
  • Proven ability to deliver exceptional customer service and experience
  • Warm and supportive personality
  • Excellent problem-solving and troubleshooting skills
  • Strong verbal and written communication skills

What We Offer:

  • Opportunity to work with a tech-for-good company making a positive impact in the healthcare sector
  • Full training and development opportunities to advance your career in technical support and communications software
  • Collaborative and dynamic work environment with a strong focus on staff retention and development