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Café Service Associate
3 months ago
At Durham University, we take pride in our workforce, as they are integral to our esteemed institution, which plays a vital role in our local community.
We motivate our staff to achieve remarkable outcomes and invite you to be part of our exceptional team.
Within the University, a diverse range of positions and responsibilities exist, contributing to our cohesive and successful community.
Durham University actively promotes and champions equality, diversity, and inclusion.
It is essential that everyone can express themselves and thrive in an environment where mutual respect and fairness are paramount.
We aspire for our staff and the broader community to feel content, secure, and proud to be associated with Durham. We seek candidates who share these values.
We encourage applications from individuals belonging to groups that are under-represented in our workforce, including those with disabilities, women, and individuals from black, Asian, and minority ethnic backgrounds.
Position Overview
Café Service Associates operate in one of our nine bustling cafés located throughout the Durham University Campus.
In this role, you will collaborate with a team to deliver a courteous, professional, friendly, and efficient catering experience to students, staff, and visitors.
As part of the catering team, you will ensure that retail outlets are prepared to an exceptional standard and maintain a clean, tidy, and safe working environment.
Dishwashing is a component of this role, which involves using an automatic dishwasher, and post-service, all food areas must be cleared and sanitized.
Working in a catering setting requires physical manual handling, which may include lifting and transporting food and catering equipment, such as heavy plates and cutlery.
Key ResponsibilitiesWe expect you to be punctual, adaptable, and willing to work varied shifts, including evenings and weekends.
Additional details regarding the role and responsibilities can be found at the end of this job description.
Benefits of Working at Durham
A competitive salary is just one aspect of the numerous benefits you will enjoy if you become part of the University:
- 27 days of annual leave per year (in addition to 8 public holidays and 4 customary days), totaling 39 days including time off during the holiday season.
- We provide comprehensive travel options, including campus parking, a cycle-to-work scheme, and discounts with local transport providers.
- Access to discounts through our benefits portal, including savings at supermarkets, high street retailers, IT products, cinema tickets, and various attractions.
- On-site nursery facilities and access to holiday camps for children aged 5-16.
- Support for health and well-being, including discounted memberships for our state-of-the-art sports and gym facilities and access to a 24/7 Employee Assistance Programme.
- Opportunities for staff volunteering activities.
- Family-friendly policies, including generous maternity and adoption leave.
- A commitment to staff development, offering qualifications, IT skills training, courses, and apprenticeships.
- Attractive pension schemes.
Qualifications and Skills Required
To be considered for this position, candidates should demonstrate the following skills and experience:
- Strong verbal and written communication skills.
- Basic digital literacy, including proficiency in using the internet and email.
- Fundamental numeracy and literacy abilities.
- Experience working collaboratively in a team environment.
- Effective time management skills to meet deadlines.
- Ability to accurately follow both verbal and written instructions.
We prefer to receive applications online.
When applying, please submit a CV and/or a statement detailing your experience and how you meet the criteria outlined above.
We will keep you informed about your application status at various stages of the selection process.
Contact for Further Information
If you have questions about the role or need assistance with the application process, please reach out to the Operations Directorate Recruitment Team.
Typical Responsibilities
Below are the types of activities you will be expected to perform and the manner in which you will be expected to operate.
Service Excellence
- Deliver outstanding service to students, colleagues, and visitors by adhering to established procedures (training will be provided).
- Ensure personal and team safety by following health and safety regulations, including wearing any required protective equipment.
- Learn to operate everyday equipment and tools under the guidance of experienced colleagues.
- Follow instructions from senior colleagues to complete assigned tasks.
- Assist in monitoring stock levels.
- Support and collaborate with your team members.
- Assist colleagues in completing their tasks when requested.
- Help maintain facilities and equipment safely and securely.
- Report any issues to senior staff.
- Demonstrate a commitment to equality, diversity, and inclusion, reflecting the University's values.
- Utilize digital devices and applications (such as email) to communicate effectively with students and colleagues.
- Perform any other reasonable duties as required.
We encourage you to review the relevant University Privacy Statement, which provides information on data collection, storage, and usage.
When filling this role, the University must comply with applicable immigration requirements, including salary thresholds for certain visas.
