Deputy Store Manager
7 days ago
Deputy Store Manager – Retail Operations
About Us
We're a leading pet care retailer, operating a network of Pet Care Centres and Vets for Pets practices across the UK. Our Pet Care Centres are community-focused stores where local people work with local pet owners to provide exceptional pet care services.
Job Summary
We're seeking an experienced Deputy Store Manager to join our team. As a key member of the store management team, you'll be responsible for ensuring the smooth operation of the store, including managing staff, maintaining store standards, and driving sales and performance.
Key Responsibilities
- Store Management
- Take full responsibility for the store in the absence of the Store Manager
- Manage and motivate a team of retail staff to deliver exceptional customer service and sales performance
- Ensure the store is maintained to the highest standards, including stock control, visual merchandising, and health and safety
- Implement and maintain efficient operational processes to drive sales and customer satisfaction
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner
- Develop and implement customer service initiatives to drive customer loyalty and retention
- Provide training and coaching to retail staff to develop their skills and knowledge
- Identify and address any training needs to ensure the team is equipped to deliver exceptional customer service and sales performance
Requirements
- Experience
- Minimum 1 year's management experience in a retail environment
- Proven track record of delivering high standards and great results in a retail environment
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
- Ability to work a flexible shift pattern, including weekends and bank holidays
Benefits
- Competitive Salary
- Annual Bonus
- Comprehensive Benefits Package
- At least 28 days' paid annual leave, rising to 33 days after 2 years
- Extra day off for your birthday
- Life Assurance - 4 times your annual salary
- Company pension contribution of 4%
- Colleague discount of 20% across the Group
About Us
We're a values-driven organisation that's passionate about providing exceptional pet care services. We're committed to creating a diverse and inclusive workplace culture that reflects the communities we serve.
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