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Wine Retail Sales Consultant
2 months ago
Join the leading Wine Retailer in the UK
Majestic Wine is on the lookout for a motivated and enthusiastic individual eager to advance within a transformative retail environment.
About Us
Majestic Wine stands as the UK's premier specialist wine retailer, boasting a comprehensive network of stores across the nation. Recently revitalized under new ownership, the company is undergoing a significant transformation, evidenced by remarkable growth in market share, an enhanced product selection, a revamped online presence, and plans for future expansion. Our extensive range includes over 1,000 wines, spirits, and beers, available both online and in-store, supported by a team of over 1,000 WSET-trained professionals dedicated to providing exceptional customer service.
The Position
As a Sales Associate, you will play a crucial role in supporting your store team to enhance sales performance and ensure smooth daily operations. Your focus will be on delivering outstanding customer service to achieve key performance indicators.
Key Responsibilities
At Majestic Wine, our customers are central to our mission. In this role, you will serve as a representative of the store, collaborating with your team to create an exceptional shopping experience for every customer.
We seek individuals who:
Drive store performance by maximizing sales opportunities and supporting the team in achieving targets through a focus on KPIs. Provide exceptional customer service to foster business growth through customer loyalty and repeat purchases. Offer a personalized service, proactively engaging with customers regarding product updates and tasting events. Share your enthusiasm for our products, emphasizing the story behind each item rather than just discounts. Take initiative in expanding your wine knowledge to support your WSET qualifications and enhance your selling confidence. Maintain the store's appearance and upkeep, ensuring a welcoming environment for customers. Participate in all operational tasks necessary for the effective running of the store, including deliveries, stock merchandising, and customer outreach. Identify and suggest improvements to optimize store operations, collaborating with your team to implement solutions. Adhere to compliance and safety regulations by following internal policies and completing required training. Serve as a role model for Majestic's operational standards and support junior team members, providing feedback to management as needed. As a key holder, confidently manage store operations during opening and closing without direct supervision.Required Skills and Knowledge
Strong time-management, delegation, and problem-solving abilities. Proven track record of delivering exceptional customer experiences. Self-motivated and capable of thriving both independently and as part of a team. A proactive attitude with a commitment to resolving challenges. Adaptable and resilient in response to the dynamic nature of retail. Excellent communication and organizational skills. Previous wine knowledge is advantageous, but a willingness to learn is essential for achieving WSET Level 2 qualifications. Possess a valid UK/EU/EEA driving license for at least 12 months with a clean driving record.What We Offer:
Competitive salary package. Up to 20% employee discount. Opportunities for career advancement through our dedicated training programs. Uniform provided. Access to employee benefits, including discounts and support services. Company sick pay scheme.Job Specifics:
Contract: Fixed Term. Hours: 24 hours per week, including evenings and weekends.