Aftersales Customer Care Advisor
3 weeks ago
We are seeking a dedicated and dynamic Customer Consultant to join our Chepstow branch. This position is 21 hours per week, Monday-Wednesday, 9-5 (with a requirement to work two Saturdays each month, given back as time in lieu). As a Customer Consultant, you will be at the forefront of delivering high-quality, personalised service to our members.
Key Responsibilities- Provide high-quality, personalised service with a friendly, professional, and efficient approach.
- Support and demonstrate a culture of positivity, hard work, high performance, and 'right first time' within the team.
- Perform cashiering duties and customer onboarding efficiently and accurately.
- Ensure the branch is well-presented at all times with up-to-date and compliant literature.
- Maintain accurate administrative systems and procedures in line with the Society's Privacy Policy.
- Support branch oversight and ensure monitoring checks are carried out accurately and within timescale.
- Actively promote the branch and Society within the local business community, enhancing brand awareness and building long-term business relationships.
- 25 days' holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate.
- Opportunity to purchase additional holidays.
- A commitment to your ongoing training and development including a rotational development programme.
- Up to 14 hours of paid Society leave to volunteer for a local community initiative.
- Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
- Private healthcare (subject to selection & completion of medical disclosure form).
- Personal health cash plan and dental cover (subject to selection).
- Life Assurance – 4 times your basic salary life cover, along with critical illness cover.
- Generous Stakeholder Pension Scheme – where the Society contributes a massive 10% on top of your 3% contribution.
We value diversity and equal opportunity and as an inclusive employer, we encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing) and any other protected characteristic.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
Personal data held by the Monmouthshire Building Society relating to employment applications will be used in accordance with GDPR regulations our Privacy Statement, which is available on our website.
We are committed to being a responsible employer and as such, our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.
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Aftersales Customer Care Advisor
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Chepstow, Monmouthshire, United Kingdom Monmouthshire Building Society Full timeCustomer Consultant RoleWe are seeking a dedicated and dynamic Customer Consultant to join our Chepstow branch. This position is 21 hours per week, Monday-Wednesday, 9-5 (with a requirement to work two Saturdays each month, given back as time in lieu). As a Customer Consultant, you will be at the forefront of delivering high-quality, personalised service to...
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