Claims Resolution Specialist

1 week ago


Ipswich, Suffolk, United Kingdom AXA Group Full time
Claims Resolution Specialist

AXA XL is seeking a skilled Claims Resolution Specialist to join our team. As a key member of our Claims team, you will play a critical role in managing and resolving claims for our Motor Fleet customers.

Key Responsibilities:
  • Manage a portfolio of claims up to a pre-determined authority level, ensuring prompt, fair, and expert resolution.
  • Engage proactively with stakeholders to resolve claims efficiently.
  • Adhere strictly to Global Claims Handling Practices.
  • Demonstrate AXA XL behaviours and values at all times.
  • Ensure all claims are reserved within Reserving Guidelines.
  • Develop relationships with Underwriters, Actuaries, and other departments as required.
  • Communicate effectively with policyholders and brokers, providing superior customer service.
  • Instruct and control surveyors, loss adjusters, solicitors, and experts in connection with claims handling.
  • Monitor internal control reports and data entry activities to support the motor department.
Requirements:
  • Excellent eye for detail, with accuracy and ability to review, analyse, and gauge claims data.
  • Excellent written, verbal communication, and negotiation skills.
  • Highly organized, with ability to prioritize workload and operate to tight deadlines.
  • Passion for customer service, remaining calm in challenging situations.
  • Creative thinker, using initiative to identify development opportunities and drive continuous improvement.
  • Enthusiastic, adaptable, and able to work in a fast-paced environment.
  • Positive and inclusive behaviours, ensuring everyone feels valued and respected.
About AXA XL

AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We combine a comprehensive capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

We partner with those who move the world forward, using an innovative and flexible approach to risk solutions. Our inclusive and diverse work environment values collaboration, customer service, and colleague development.



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