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Security Officer
2 months ago
Job Summary
ABM is seeking a highly skilled and professional Security Officer to join our team. As a Security Officer, you will be the public face of our Security Team, ensuring exemplary standards of Security and Customer Service are always provided to our clients and visitors.
Key Responsibilities
- Customer Service: Provide first-class customer-focused service to all visitors and tenants within the shopping centre.
- Patrols and Surveillance: Carry out regular patrols of the shopping centre, being proactive and vigilant in identifying potential security risks.
- Incident Management: Manage incidents in accordance with site policies and procedures, ensuring a safe and non-threatening environment for all visitors and tenants.
- Communication: Liaise with the site control room, reacting to incidents and ensuring colleagues are fully briefed and supported.
- Reporting: Record and log all non-conformances and emergencies with the appropriate control room operatives.
- Emergency Response: Deal efficiently and effectively with all emergencies, ensuring the Centre team is kept fully informed.
- Surveillance and Monitoring: Monitor and surveillance of suspect individuals, logging and reporting incidents in line with site and company policies.
- Access Control: Maintain vigilance and highlight/manage unauthorized access by banned individuals.
- Radio Procedures: Ensure radio procedures are always adhered to.
- Documentation: Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Additional Duties: Undertake any other reasonable duties as required to meet the needs of the business.
Requirements
- Professionalism: Be professional, pleasant, friendly, courteous, and helpful at all times while carrying out duties to the highest standard.
- Teamwork: Demonstrate a one-team approach and take ownership of all situations to ensure tasks are completed or escalated when necessary.