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Front of House Supervisor

2 months ago

Chelmsford, Essex, United Kingdom RedCat Pubs Full time
Unlock Your Potential as a Front of House Supervisor

We are seeking an exceptional Front of House Supervisor to join our team at RedCat Pubs. As a key member of our management team, you will be responsible for delivering outstanding customer experiences and driving business growth.

Key Responsibilities:
  • Team Enabler: Foster a culture of learning and development, and support your team members in achieving their goals.
  • Commercial Awareness: Understand the importance of effective marketing initiatives and customer feedback in driving business growth.
  • Positive Attitude: Provide exceptional customer service, even in challenging situations, and maintain a positive attitude in the face of pressure.
  • Compliance Management: Ensure that all health and safety, food safety, and allergen awareness protocols are followed, and that risk assessments are conducted regularly.
  • Customer Focus: Be approachable, calm, and friendly, and provide exceptional customer service at all times.
  • Product Expertise: Develop a deep understanding of our products and services, and be able to communicate their benefits to customers.
  • Venue Maintenance: Ensure that the venue is always clean, tidy, and welcoming, and that any issues are reported promptly to senior management.
  • Stock and Cash Handling: Manage stock, cash, and rotas accurately, and take responsibility for security, wastage, profit margins, and licensing law.

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

About RedCat Pubs: We are a dynamic and ambitious company that is committed to delivering exceptional customer experiences and driving business growth. We are passionate about our people and our products, and we are always looking for talented individuals who share our values and vision.