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Beverage Operations Supervisor

3 months ago


Torquay, Torbay, United Kingdom Parkwood Holdings Limited Full time

Beverage Operations Supervisor

JOB OVERVIEW

ABOUT PARKWOOD HOLDINGS LIMITED

Parkwood Holdings Limited is a dedicated organization focused on enhancing community engagement through various leisure and recreational initiatives. Our commitment to delivering exceptional services is matched by our adherence to health and safety standards, ensuring a safe and enjoyable environment for both our clients and staff.

ROLE SUMMARY

The Beverage Operations Supervisor plays a pivotal role within our team, reporting directly to the Events Manager. This position is essential for overseeing all bar-related activities during events and providing vital support to the Food and Beverage department. The supervisor will also take on the responsibilities of Duty Manager during evening functions.

KEY RESPONSIBILITIES

  • Oversee all bar operations during events.
  • Manage and lead teams of staff throughout events.
  • Handle stock management, including ordering, rotation, and control of beverages.
  • Supervise cellar operations.
  • Respond to event requirements as directed by Event Coordinators and the Events Manager.
  • Engage with clients during events as necessary.
  • Maintain high cleanliness standards across the department.
  • Exhibit flexibility in all aspects of the role.
  • Participate in weekly Functions meetings.
  • Organize staff schedules based on event needs, utilizing both employed personnel and agency staff.
  • Ensure timely communication with staff regarding updated rotas, aiming for 6-8 weeks of advance planning.
  • Enforce adherence to the dress code among department staff.
  • Ensure compliance with the department's Code of Practice by all staff members.
  • Assist the Events Manager with HR procedures relevant to the department, including staff training compliance.
  • Update pricing on tills and amend tariffs as necessary.
  • Track bar items for client invoicing and maintain records for stock taking.
  • Perform any other reasonable duties as assigned by the Events Manager or Center Manager.

CANDIDATE PROFILE

  • Experience in the hospitality or events sector.
  • A friendly, approachable demeanor with a proactive attitude.
  • A passion for delivering outstanding customer service.
  • Strong attention to detail and the ability to multitask effectively.
  • Willingness to work flexible hours, including evenings and weekends.
  • Proficient in computer usage.
  • Possession of relevant qualifications in hospitality, such as Food Hygiene and cellar management, is preferred.
  • Must hold or be willing to obtain a Personal Licence.
  • Knowledge of stock management practices.
  • A drive to excel in a challenging yet rewarding environment.

PERSONAL ATTRIBUTES

  • Ability to earn respect and acceptance from clients and team members.
  • Capability to build strong relationships with customers, clients, and colleagues.
  • Effective communication skills across various organizational levels.
  • Strong organizational and administrative skills, coupled with excellent customer service abilities.
  • Willingness to work additional hours as required to meet role demands.
  • Commitment to understanding and fulfilling customer needs.
  • Dedication to fostering positive employee relations and delivering quality training.

DBS REQUIREMENTS

  • Some roles may require a DBS Disclosure. If the candidate does not currently hold a DBS Disclosure, they will need to undergo a DBS check.

EMPLOYMENT CONDITIONS

Title: Beverage Operations Supervisor

Reporting to: Events Manager

Grade: Operational

Pension: NEST Auto Enrolment after 3 months of service

Notice Period: 1 Month