Operations Manager

5 days ago

Birmingham, Birmingham, United Kingdom Verelogic IT Recruitment Full time
Job Title

Field Operations Manager

Job Summary

Verelogic IT Recruitment is seeking a highly skilled and experienced Field Operations Manager to join our team. As a Field Operations Manager, you will be responsible for overseeing the operational management of field staff and ensuring the smooth delivery of services.

Key Responsibilities
  • Assessing operations and staff performance on a nationwide level.
  • Ensuring optimal deployment of field staff to minimize downtime and unproductive hours.
  • Managing warehouse and fleet operations across different regions.
  • Collaborating with various departments to design and implement improvement strategies, always aiming for Operational Excellence.
  • Fostering strong working relationships with the planning team to enhance the efficient deployment of site staff.
  • Implementing quality control procedures and ensuring adherence to relevant regulations.
  • Organizing training programs and workshops for both new and existing staff.
  • Establishing business targets and objectives and working with the team to achieve them.
  • Providing guidance and mentorship to field staff.
  • Overseeing customer relations, addressing issues, and attending pre-start site meetings and client review meetings as necessary.
  • Ensuring all operations are carried out efficiently, cost-effectively, and within budget.
  • Enhancing operational systems, processes, and best practices.
  • Ensuring the organization remains compliant with legal requirements.
  • Developing and setting strategic and operational objectives.
  • Managing budgets and financial forecasts.
  • Conducting quality control assessments and monitoring field production KPIs.
  • Leading recruitment efforts, onboarding, and the day-to-day management of field staff.
  • Overseeing staff performance management, including disciplinary procedures.
  • Actively identifying ways to improve the quality of customer service.
  • Assisting in the introduction and development of new field services and products.
  • Serving as the out-of-hours contact if required to support field staff.
Requirements and Skills
  • Proven experience as an Operations Manager or in a similar role.
  • Knowledge of organizational effectiveness and operations management.
  • Experience in budgeting and forecasting for human resources.
  • Familiarity with business and financial principles.
  • Excellent communication skills.
  • Strong leadership and organizational abilities.
  • NEBOSH or equivalent certification.
  • Strong understanding of industry guidelines and regulations, such as TR19 Grease/Air and HSG274.
Health & Safety Responsibilities
  • Producing and reviewing method statements and risk assessments.
  • Reviewing and producing COSHH assessments.
  • Reviewing and producing health and safety policies.
  • Acting as the health and safety officer for all field staff.
  • Reporting, investigating, and analyzing vehicle and personnel accidents.
Resources Requirements
  • Laptop with Microsoft Office.
  • Smartphone.
  • Company Vehicle.
Benefits
  • Holiday entitlement of 22 days; increases with the length of service.
  • Profit sharing scheme (excluding sales-based staff).
  • Mentoring scheme for new starters.
  • Training program for all staff.
  • Friends and Family referral bonus scheme.
  • Pension Scheme – Employee 5% and Employer 3% contribution.

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