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Customer Engagement Specialist

3 months ago

Queenborough, Kent, United Kingdom Chartway Group Ltd Full time

Join Chartway Group Ltd as a Customer Engagement Specialist and be part of a dynamic team dedicated to excellence in service.

About Us: Chartway Group Ltd has a rich history of supporting local tradespeople, clients, and businesses in executing a wide range of construction projects, from minor home improvements to extensive commercial developments.

Your Role: In this pivotal position, you will be tasked with delivering outstanding service to both our internal teams and valued customers. Your primary goal will be to ensure that Chartway Group Ltd remains the preferred partner for all our trade clientele.

Key Responsibilities:

  • Address inquiries from internal stakeholders promptly and effectively.
  • Manage any customer concerns or complaints with professionalism and efficiency.
  • Collaborate closely with our sales teams to help achieve business objectives and sales targets.

What We Value: We seek individuals who resonate with our core principles of Quality, Respect, Integrity, Innovation, and Sustainability. Your exceptional customer service and communication skills will be essential in integrating seamlessly into our team and ensuring we deliver a superior experience to our customers.

What We Offer: In return for your dedication, we provide a competitive salary, pension contributions, enhanced family leave policies, life insurance, an electric vehicle salary sacrifice scheme, and a clear career progression path with a strong emphasis on employee development and training.