Customer Support Agent

1 day ago

London, Greater London, United Kingdom Onepilot Full time
About Onepilot

Onepilot is a pioneering company that simplifies and streamlines customer care and prospection outsourcing for e-merchants. Our innovative approach enables businesses to handle all or part of their customer support in a flexible and efficient manner.

Job Description

We are seeking a skilled and dynamic Customer Support Agent to join our team. As an Onepilot Agent, you will be responsible for providing top-notch customer support to our clients' customers via various channels, including email, chat, and phone.

With our cutting-edge technology and comprehensive knowledge base, you will be empowered to efficiently resolve customer inquiries and issues. Your primary goal will be to deliver exceptional customer experiences, ensuring high satisfaction rates and building strong relationships with our clients' customers.

Key Responsibilities
  • Provide timely and effective customer support via various channels
  • Utilize our knowledge base to resolve customer inquiries and issues
  • Work collaboratively with our team to achieve customer satisfaction goals
  • Stay up-to-date with our technology and processes to ensure seamless support delivery
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Flexibility to work a minimum of 20 hours per week
  • Comfortable with new technologies and willing to learn
Benefits

As an Onepilot Agent, you will enjoy a range of benefits, including:

  • Flexible working hours, Monday to Friday, 9am to 6pm
  • Remote work opportunities
  • Competitive compensation for each resolved ticket

We are committed to creating a stimulating and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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