Technical Support Coordinator

2 months ago

Essex, United Kingdom Intertek Full time

About the Role

We are seeking a highly organized and detail-oriented Customer Support Specialist to provide exceptional support to our customers and interface between Inspection services, laboratory services, and the customer.

Key Responsibilities

  • Act as the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.
  • Respond to customer inquiries, meeting pre-agreed service level requirements and ensuring customer satisfaction.
  • Collaborate with laboratory staff and inspectors to ensure seamless communication and efficient sample collection and delivery.
  • Prepare and maintain customer agreements, quotations, and reports, ensuring accuracy and attention to detail.
  • Communicate with internal and external customers regarding sample requirements, collections, deliveries, and turnaround times.
  • Follow up on progress and report results at regular intervals to customers.
  • Authorise and issue customer reports, ensuring timely and accurate delivery.
  • Liaise with internal offices and third-party laboratories for subcontracted work, ensuring smooth operations.
  • Ensure all job files contain necessary information and are up-to-date.

About Intertek

Intertek is a global company that values diversity and thrives working together with precision, pace, and passion. We are committed to ensuring the quality, safety, and sustainability of products and services used by millions of people around the world.

What We Offer

  • Competitive salary and benefits package.
  • Development and career opportunities around the globe.
  • Working in a highly motivated team and dynamic working environment.

We are an Equal Opportunity Employer who does not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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