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Concession Store Manager
2 months ago
About Mamas & Papas
Mamas & Papas is a leading specialist retailer of baby and nursery products, with a strong presence in the UK and Ireland. As a subsidiary of Marks and Spencers, we operate concession stores within their locations, offering a unique shopping experience to customers.
Job Summary
We are seeking a highly skilled and experienced Concession Deputy Store Manager to join our team at one of our Mamas & Papas concession stores in Cardiff. As a key member of the store management team, you will be responsible for supporting the Concession Manager in the day-to-day operations of the store, ensuring exceptional customer service and achieving sales targets.
Key Responsibilities
- Assist the Concession Manager in the overall management of the store, including staff supervision, customer service, and sales performance.
- Manage a team of Sales Assistants and Supervisors, providing guidance and support to ensure excellent customer service and sales results.
- Contribute to the development and implementation of sales strategies and promotions to drive business growth.
- Monitor and control store expenses, ensuring efficient use of resources and minimizing waste.
- Collaborate with the Concession Manager to achieve sales targets, customer satisfaction, and employee engagement goals.
Benefits
We offer a competitive salary and benefits package, including:
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Company Bonus Schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online.
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave).
