Customer Service Representative
3 weeks ago
About Glasgow Prestwick Airport
Glasgow Prestwick Airport is a thriving aviation hub, dedicated to providing exceptional service and experiences for our passengers and partners. We are committed to fostering a positive and collaborative work environment where individuals can grow and contribute to our success.
Job Description: Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our passengers, providing assistance with a wide range of inquiries and requests.
- Key Responsibilities:
- Deliver exceptional customer service by responding to passenger inquiries promptly and efficiently, both verbally and in writing.
- Provide clear and concise information regarding flight schedules, baggage handling, airport facilities, and other relevant details.
- Assist passengers with check-in procedures, ticketing, and boarding passes.
- Resolve customer issues and complaints in a professional and courteous manner.
- Maintain accurate records of passenger interactions and transactions.
Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using computer systems and software applications.
- Experience in a customer service role is preferred.
Benefits:
- Competitive salary.
- Free onsite parking.
- Pension scheme.
- Health cash plan.
- Staff discounts.
- Bike2Work scheme.
- Opportunities for learning and development.
- Friendly and supportive work environment.
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