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Business Operations Coordinator
2 months ago
We are excited to collaborate with a prominent technology firm that excels in providing IT services and solutions. Their extensive offerings encompass hardware, software, IT infrastructure, and managed services tailored for both private and public sector clients.
In response to their expanding operations, they are looking for a Business Operations Coordinator to join their Business Solutions and Services team on a fixed-term contract. This position will support the growth and development of the team, facilitating effective collaboration between Business Solutions and Account Managers.
Key Responsibilities:
Oversee the Business Solutions service desk
- Administer the annuity platform and manage monthly billing processes.
- Address customer inquiries via phone, email, and other communication channels.
- Assist the Marketing team with both internal and external documentation.
- Generate regular reports across various solution areas.
- Foster relationships with Finance and Business Solutions to ensure smooth billing and service delivery.
- Supervise the usage of the Loyalty Scheme and update customer records accordingly.
- Manage the renewals inbox and communicate updates to sales teams.
- Provide weekly updates on solutions and compile relevant deals.
- Handle daily inquiries related to acquisition integration.
- Organize quarterly social events for team engagement.
Qualifications:
- Exceptional organizational and administrative capabilities.
- Strong problem-solving skills.
- Proficient in building relationships with colleagues, clients, and vendors.
- Self-motivated with a keen interest in learning.
- Able to work autonomously as well as collaboratively within a team.
Benefits:
- Flexible working arrangements (3 days in-office, up to 2 days remote after initial period).
- Fixed-term contract with potential for extension.
- Modern office environment with ample parking facilities.
- A supportive, enjoyable, and dedicated workplace culture with social activities.
- Access to top-tier technology for both office and remote work.
- Subsidized healthcare and medical benefits.
- Generous annual leave policy, including optional unpaid leave.
Next Steps:
For further information, please reach out to our recruitment team.
