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Claims Specialist

2 months ago

Huddersfield, Kirklees, United Kingdom FMG Full time
About the Role

We are seeking a highly motivated and customer-focused Claims Handler to join our out-of-hours team. As a Claims Handler, you will be responsible for providing exceptional customer service to our clients, ensuring that all customers receive the highest standard of service while accurately assessing incident liability for repair management.

Key Responsibilities
  • Interact with a wide variety of people every day, adapting your approach to meet the needs of our customers.
  • Accurately assess incident liability for repair management, ensuring that all customers receive the highest standard of service.
  • Provide empathetic support to customers who have been involved in a road traffic accident, resolving each incident through a world-class service.
  • Work collaboratively with the team to achieve business objectives and provide exceptional customer service.
About FMG

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

What We Offer
  • A competitive salary, starting from £22,000 per annum, increasing as your experience grows.
  • A generous quarterly bonus based on your individual and business performance.
  • 24 days' annual leave, increasing to 26 days with service, plus public holidays and an extra day's leave to celebrate your birthday.
  • A pension scheme with employer contributions of 3%.
  • Access to our colleague assistance programme, including 24/7 GP service, mental health support, and physiotherapy.
  • Opportunities for career development and growth within the company.