Store Director

1 month ago

Wilmslow, Cheshire East, United Kingdom Frasers Group Full time

Job Title: Retail Store Manager

Job Summary:

We are seeking a highly motivated and experienced Retail Store Manager to lead our luxury boutique at Alderley Edge. As a key member of our team, you will be responsible for driving the commercial performance of the store, leading the team to deliver exceptional customer service, and building a loyal customer base.

Key Responsibilities:

  • Drive the commercial performance of the boutique on a day-to-day basis while leading the team to deliver an exceptional service.
  • Oversee and execute all operational responsibilities related to running the store.
  • Build an engaged and loyal customer base by connecting directly with clients to inspire fashion styling, receive inquiries, and sell desired items.
  • Research, source, and find products to satisfy clients' requests and needs.
  • Monitor correspondence and ensure prompt response to all enquiries.
  • Contribute and assist in Personal Shopping/Stylist/Social Media & Marketing team events.
  • Work closely with internal departments to improve the overall customer journey and feedback on client trends.
  • Ensure timely outreach to all clients.
  • Act as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally.
  • Achieve yearly targets and KPIs.

Requirements:

  • Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles.
  • Background in a retail leadership management role.
  • Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation, and interpersonal skills.
  • Experience working in a personal shopping/styling role is desired.
  • Deep product and brand awareness in the luxury goods market and high net worth client base.
  • Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines.
  • An eye for detail and outstanding organisational skills are essential.
  • Hyper-interest in global fashion trends and the luxury market.
  • Proficient in MS office, including Word, Excel, CMS, CRM & Clienteling system.

Working Hours: 5 days over 7, including evenings and weekend work.

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