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Technical Services Technician
2 months ago
About the Role
Rainbows Hospice for Children and Young People is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our computer systems and networks.
Key Responsibilities
- Install, configure, and maintain software and hardware components of computer and network systems.
- Diagnose and troubleshoot software and hardware issues.
- Provide technical support and assistance to staff members.
- Complete all onboarding and offboarding requirements to ensure equipment is provided/reclaimed, new starters have the correct access, and leavers' accounts are disabled.
- Have a strong understanding of the full Microsoft Office suite, including Teams, SharePoint, and portal administration.
- Work through your own ticket queue to SLA requirements.
Requirements
To be successful in this role, you will need to have a minimum of a Level 3 Advanced Diploma in ICT Systems Support or equivalent and have in-depth knowledge of all Microsoft packages, including SharePoint, Teams Voice, and Portal administration.
You will also have demonstrable experience of working in a large organization supporting IT services, with extensive experience of PC hardware, operating systems, and applications software, including configuration, delivery, and installation of PCs, monitors, terminals, printers, and peripherals.
Our Benefits
- Free on-site parking at the Hospice.
- Eligibility to join the Blue Light Card discount scheme.
- Bupa Cashback plan.
- Life Assurance.
- 27 days holiday, plus bank holiday allowance.
- Free access to our Employee Assistance Programme.
- Access to occupational health.
- Contributory pension scheme or salary sacrifice pension scheme.
- Affordable meals at the Hospice.
Equality, Diversity & Inclusion
Rainbows Hospice for Children and Young People is an inclusive organization, and we welcome applications from individuals who are underrepresented in the Health and Social Care sector.
About Us
Rainbows Hospice for Children and Young People cares for hundreds of families every year from across the East Midlands who have a child or young person with a serious or terminal illness that means their lives will be shorter than most.
We support every child and young person to fulfill their potential and help families make the most of every precious moment, while capturing memories and keepsakes to treasure.
We're here for the whole family, offering comfort and compassion during tough times, providing the highest level of professional care until the end, and support after.
When you join our team, you'll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.
Rainbows Hospice for Children and Young People is a fun, dynamic, and caring place to work, with a can-do attitude and a commitment to making a positive impact on the world of hospice care.
