Helpdesk Executive

We are working with a VOIP telephone provider who is expanding their team and is looking for a Helpdesk / Client Services Executive to join them.

About the Company:

A small, friendly company with growth plans throughout 2022, they provide a dedicated VOIP solution to their clients. Passionate about delivering top quality service to clients with a desire to be instrumental in the growth of a VoIP telecoms business, you will become a key member in delivering their services.

Flexible home working will be considered.

The main purpose of the role is to manage both on-boarding new client projects and the IT helpdesk. Within this, Sales Cloud allows us to track accounts, contacts, opportunities, and quotes. For on-boarding new clients we utilise a native add-in within Salesforce called Taskray.

• Management and progression of current VoIP tickets in Service Cloud – dealing with incidents and requests for change
• Creation of Taskray on-boarding projects
• Management and progression of on-boarding projects
• Delivering end user technical training either face to face or virtually, over the phone or by e-mail as required
• Development and documentation of on-boarding processes
• Development of ticketing processes including escalation
• Production of scheduled reports including weekly reports on tickets (new, cleared, trends etc)

Your Experience:
This role would ideally suit someone with VOIP knowledge, either within an IT Support Desk environment or with Service Delivery to clients.

You will need great communication skills, both verbally and in writing.

Key Responsibilities:

As a Helpdesk Executive, you will be responsible for:

• Providing exceptional customer service to clients
• Managing and resolving technical issues in a timely and efficient manner
• Collaborating with the sales team to ensure seamless on-boarding of new clients
• Developing and maintaining knowledge of VOIP technology and services
• Staying up-to-date with industry trends and best practices

Requirements:

To be successful in this role, you will need:

• Strong technical knowledge of VOIP systems and services
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and attention to detail

What We Offer:

Jago Consultants is a dynamic and growing company that offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Salary:
In the region of £25,000

Working Hours:
Monday to Friday 8am – 4:30pm